I appreciate all the emotion shared by "Mr. PS" - although I follow a different mindset when dealing with ... ummmm ... "Thee Lesser Informed" ... I find it more fulfilling to work within the limits of the persons abilities/knowledge than to just berate and humiliate them. I also dial into "intent" over "end result". By no means am I perfect, and have been known to let emotion get the better of rational - but this is one case where witnessing this poor guys demeanor and humble humility would soften anyone's hard-nosed, hurtful, revengeful design.
The Borgata has added a few dinner comps in the envelope with the check - so I guess it all worked out.
Thanks for all the support everyone.

 

Agree. Seems like they dealt with you in good faith so kudos to them for running a good business. Mistakes happen.