997 Turbo / GT2 2006–2012 Turbo discussion on the 997 model Porsche 911 Twin Turbo.
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Help for a new guy with a new Turbo

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Old Feb 10, 2011 | 11:27 AM
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Help for a new guy with a new Turbo

Gents

First time here and hoping that a wise soul or two can provide me with some insight. First the problem. I have a new 2011 Turbo with a whopping 1100 miles on it in 2 months. Tuesday while coming back from a road trip I got a PCS warning and low oil pressure warning (turnpike, running straight at about 90). I immediatly pulled off the side of the road at which point the engine died as I was slowing down. Important note, I followed the break in as directed in the book and have not in any way abused the car. Sure, I get on the gas hard now and then but dont overrev or run long periods at high revs. I would say that I have even been a bit wimpish with the car so far. BTW, no upgrades to the motor, it is as purchased.

Road side assistence was great and the dealership has been great so far but that now brings us to the crux of the problem. Apparently the issue is that the motor has let go. The tech says that it is siezed up and there is metal in the oil. The motor is done like dinner. As yet I have not been told of a cause but was told that they looked at the data and could see no fault on my part. They claim the fix will be a rebuild or motor swap depending on the factory rep which is too look at it today.

My questions:
1) I imagine that a factory engine swap is preferable to the dealer rebuiding, would this be correct or does it matter?
2) How will this affect the value of the car?
3) Do I have any say in how they handle this?
4) Could I ask for a complete replacement? The lemon thing
5) How common is this?

Porsche's are new to me though I have admired from afar for a long time. It is highly disappointing that the culmination of a dream ends this way though it is just a car. Any advice you all could give me would be appreciated.

Mark
 
Old Feb 10, 2011 | 11:54 AM
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If this happened to me, I would first try to get a new replacement car since the car is only 2 months old and has the 1100 miles. If that doesn't work, I would be real adamant about a new factory engine replacement, not a patch and repair job. I would get on the phone with Porsche USA now and move up the chain of command to get what you really want. Mentioning the lemon law statute should get their attention. Good luck!
 
Old Feb 10, 2011 | 12:02 PM
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Wow that's freaking aggravating. don't worry about it bro porsche will take care of it.

1) Don't hold me to this but it's either a master tech will rebuild it or they will just get a complete new engine.

2) you might get hit here "just guessing" but think about it if you where Porsche shopping and came across you're car would you buy it? maybe at a great price.

3) don't think so

4) the lemon thing is if it continues to happen 2-3 times and you get a full replacement. "contact a lawyer for that"

5) never heard of this.


again don't hold me to all of this the best of luck. Anthony
 
Old Feb 10, 2011 | 12:08 PM
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Yes, totally agree. Try to get a replacement vehicle, the car will never be the same in your eyes after knowing the original engine went bad.
 
Old Feb 10, 2011 | 12:24 PM
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Has anyone here ever heard of PCNA replacing an entire vehicle for engine failure?
 
Old Feb 10, 2011 | 12:40 PM
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I really doubt you will get a replacement vehicle. An engine swap will hurt re-sale value. This is just one of those unfortunate things that happen and you can't do anything about it but eat it.
 
Old Feb 10, 2011 | 12:57 PM
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Thanks Guys

Just went over to the dealer and the GM and factory rep are supposedly behind closed doors discussing it. The service manager has no info for me yet other than they will most likely repair or replace the motor. That and "whichever they do, he guarantee's that it will be a better motor than the one in there now". I almost cracked up with that. Have you ever seen the skit "The front fell off"? Reminded me of that to a T.
 
Old Feb 10, 2011 | 01:02 PM
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I don't think anyone is going to ask you if you have replaced the engine when you sell your car in the future. it should be ok if they replace a brand new engine to your car. it sucks when things like this happens. during the time of replacing the engine, they should give you a loan-a-car in the exact same model.

Good luck

DL
 
Old Feb 10, 2011 | 01:27 PM
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Originally Posted by Daniel Leung
I don't think anyone is going to ask you if you have replaced the engine when you sell your car in the future. it should be ok if they replace a brand new engine to your car. it sucks when things like this happens. during the time of replacing the engine, they should give you a loan-a-car in the exact same model.

Good luck

DL
If your engine serial doesn't match what's in the ECU, that's a red flag. If your ECU has been replaced because of a new engine, it's a red flag. Either way, it's a red flag. Will it change the value? Depends on the buyer.

b
 
Old Feb 10, 2011 | 01:41 PM
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Originally Posted by bbywu
If your engine serial doesn't match what's in the ECU, that's a red flag. If your ECU has been replaced because of a new engine, it's a red flag. Either way, it's a red flag. Will it change the value? Depends on the buyer.

b

B,
what you said here makes perfect sense!! just learnt something today

tks
DL
 
Old Feb 10, 2011 | 01:53 PM
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I'm going to guess 90% of used 911 buyers probably aren't that inquisitive to check on those things. But dealers, auctioneers, brokers will probably run the ECU before buying. If the engine and ECU are replaced (or engine replaced and ECU reprogrammed) you won't necessarily see a red flag, but Porsche would have records that there has been an ECU reprogram - which is a red flag on to itself.

Personally, if the car is running strong, and Porsche offers a warranty on the replacement or repaired engine, I'd be okay with it.

b
 
Old Feb 10, 2011 | 02:18 PM
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Thanks for the comments guys. I just spoke with the service manager and it looks like ait will most likely get a new replacement which is my preference. No info on why it failed but I guess these things happen. The good news is that it will be fixed and they are taking care of me in the process.

 

Last edited by moonpool145; Feb 11, 2011 at 07:53 AM.
Old Feb 10, 2011 | 02:20 PM
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Originally Posted by TT Chris
I really doubt you will get a replacement vehicle.
Had the same thing happen to my 04 M3 nearly the same amount of miles. Two phone calls to BMW and I had a new M3 without any grief from BMW or dealer. No talk about replacing engine. Smoother than I thought would happen. Not sure how Porsche would handle it but should replace car. Not acceptable for a new $170K car!
 
Old Feb 10, 2011 | 02:29 PM
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I'm guessing that because this is the new 9A1 engine and it had this type of failure, that P is going to want this one back. *IF* they have another replacement engine available they'll plunk a new one in there. Generally rebuilding engine failures at the dealer is a last resort for most manufactures. They do this in their own facilities or with factory authorized rebuilders. Just like Arrow Racing rebuilds failed Viper motors for the factory.

A new ECU [ program or box ] and engine won't show anywhere except P's records which isn't necessarily a bad thing.

The good news is with a car this new P will make it right. It's very unfortunate this happened, and now I'm a little scared. We have a fairly new 2011 911tt too.

Good luck and please keep us informed of the progress!

--CC
 
Old Feb 10, 2011 | 02:36 PM
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Originally Posted by bbywu
Has anyone here ever heard of PCNA replacing an entire vehicle for engine failure?
Yup. There was a member on here approximately 2 years ago who got a completely new car, exact same specs, and on top of that received cash + discount on the new car. I'll see if I can find the thread.
 


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