Let us know how this ends up, EVOMS has a good rep so surely this sounds alarming.

 

Ok, sorry for the delay in getting to this. In all honesty I didn't know this thread was even around until last night. Unfortunately with this being race season we are not on the forums as much as we usually are.

Here is the deal. First of all, what Paris_Carrera has said is true. There have been nothing but shipping issues with everything that he has ordered. The explanation is that we had some shipping employees that were not the right caliber of employee for what we do here. Paris is not the only guy who has had an unfortunate string of shipping related errors. To fix this we have completely cleaned out our shipping and receiving staff and hired the right people for that job. I am not saying that there will never be anymore issues, but we have absolutely taken the correct steps to help reduce the number of errors encountered.

I sent those exhaust tips out Feburary of 2007 and this is the first that I have heard anything about them being incorrect. These items were not purchased directly through us, I believe Paris_Carrera has been ordering the parts through a gentleman in Miami. And usually this gentleman in Miami has contacted me directly about getting the problems fixed. We have been very good about getting these situations handled. The mirrors did take quite a bit of time because the guy we use to do Carbon Fiber work went out of the country for 3 months and left us without any inventory.

In any case, the proper way to handle this situation is to contact us directly. Either by phone or email. Posting this on a forum is not going to be get your situation handled quickly because we don't check the forums as often as we do our email or phone. Ask anyone on this forum and they will tell you that when it comes to fixing an error on our part, we do all we can do to fix the problem quickly.

If you want a replacement set of tips, send me a picture of what you have to nmirand@evoms.com and if you do have 2 of the same side I will expedite a new set out to you.

Any other questions, please direct them to nmirand@evoms.com or call at 480-317-9911.

 

Thanks Nate I knew you guys would take care of him!

Tell Todd I said hello.

 

why the heck wouldn't you call them before posting this?? that is what confuses me. If there is something wrong, call them and have them figure it out. If they do not fix it at that point... then post something up about the problem.. makes sense right??

 

Maybe because he's in Argentina, and decided to e-mail instead. Plus things always get fixed sooner when reputations are at stake .

In any case, great job by Nate for stepping in and fixing things. However, I know I would be A LOT more pissed if I was in the buyers position.

 

my brother had a bad day with EVO too. he called around 3 times. he was looking for somebody I forgot his name and every time they told him "he's busy, will let him call you back". my brother told them I'm looking for 2 power kit's (610HP) for 997 TT and till now nobody respond

 

FYI! Nate explained himself very well & will take care of it. I have personally visited EVOMS twice and spoke with Nate each time. 2nd visit I ordered my v-flow system. Nate and the staff there are great, growing pains & re-location will always create some problem.
PS Nate is about 6'8", 280 plus- I wouldn't make him mad if I was you!

 

I truly appreciate all of your kind feedback as well as your critical feedback. I can honestly say that we are very dedicated to taking care of our customers. Keep in mind that for a large operation there are two guys running the Porsche division. Mike who is Sales Manager and the guy in charge of all Retail Sales and then there is me (Nate) who is in charge of all IT as well as some marketing and also the dealer network side of EVO. Todd (owner) primarily deals with R&D and high profle project. And then we have Dan the GM who tries to keep us all from losing our minds. I am sharing this because I feel it is important to know why we are so busy sometimes. We are not trying to dodge customers or avoid business. Somedays we legitimately don't have time to stop and take a breath. But, the good news is that with our new hires in shipping and receiving we are able to relieve some of the daily stress that we were having to cope with. We honestly strive to be the best we can be, but we are human and sometimes we fall short. That is just the nature of life and business. But, I can honestly say that there has never been a time that myself of one of my co-workers has turned their back on a customer who has had an issue either caused by our error or caused by an external variable. I hope that this helps shed some light on who we are at EVO. Todd has instilled in us the value of creating relationships with our customers and we hope that no matter how we grow we can always maintain that.

P.S. - Red Bogey, actually I am 6'9" and now a lean and mean 270! You were pretty darn close though! Thanks again for the feedback.

 

with all due respect Nate, and while I wouldn't dare to tall anyone how to run their business, I think you're getting us all a bit too much involved with your internal cuisine, while what you should be doing is contact those unsatisfied clients and sorting out their issues immediately... I'm sure that once you do, they will be on the forum clearing things out on their own... i honestly haven't heard any acceptable excuses for what some of these people went through... just get on top of it and sort it out.. you can't handle the volume? either don't expand, or recruit qualified personnel!!!!!!!!!!!