This is quite long so bear with me.

I have a 997tt in cobalt bought new from a Porsche dealer in the Uk last september/october.The car developed a fault whereby the brake ad warnign light would come on in heavy rain.I took the car into my local Porsche garage and they replaced the sensors on the pads.Unfortunately this did not work,so I took the car back again.This time they replaced something in the dashboard,but yet again to no avail.Yet again i took the car in and they replaced something else...but again to no avail.
After consultation with Porsche Germany they advised me that they needed to replace the wiring loom which i was not happy about but agreed to so that the issue may finally be resolved.
After a few weeks I got a phone call telling me the loom had arrived and they could I book the car in.THis coincided with me going on holiday for a few weeks so I said fine i am away for 3 weeks make sure the job is done when I get back and booked the car in for July 13th.
Upon arriving back from holiday I ring them and find out the car is not ready as they inform me that only half the wiring loom turned up and that they fitted the first half so the car was undrivable ..not only that but they advised me that the rest of the loom would not be shipped until August 28th so i would not have the car until early September..not only that but they did not have a courtesy car available for me and was offered the service guys merceds c200 to use ( I am not a car snob..but I didn't pay £100,000 to drive a merc c class).
I told them I was not happy and they advised me to speak to Porsche Uk customer services.Which I did...firstly Iw as told they (porsche uk) have no courtesy cars I could use as they only have press cars,and then they advised me that the parts had been delayed and i would not see my car now until mid september.
I explained to them that I was really really unhappy and had had a bad history with Porsche UK previously..(my 996 tt caught fire whilst sat in the garage nearly killing my family..Porsche Uk did nothing apart from say that the independant report which concluded that there was a design fault with the engine was incorrect..despite the fact that i know of at least 2 other people whose 996tt engines caught fire..anyway Porsche UK just didn't want to know as i had bought the car from a regualr dealer not a porsche dealer..since I got paid out by the insurerers I left it alone but was unhappy with Porsche attitude)
They explained that they understood that i was unhappy and wait for this ..offered me £150 in porsche vouchers as compensation.I told them they were insulting me.
Now I have to decuide what to do..I think I might be able to reject the car..it has been off the road in the first year for 10-12 weeks ,I actually don't know what to do..I love the cars but cannot bear porsche customer service,I am either going to ask for some financial compensation or reject the car..unless porsche make some gesture to appease me,and to be honest I would never buy anothe rPorsche again (this is my 5th one) because no matter how good the car is if it goes wrong you dont get looked after.
If anyone reading this is a UK lawyer and knows wether I have any grounds to reject the car..it would be much appreciated.

 

Porsches are a great cars...period. They're known for being great and we have all fallen prey to this fact. The company itself, however; doesn't have a similar reputation. (as a matter of fact I find them quite arrogant) I sounds like you need a lawyer. Good luck. My turbo cab has a build date of 9/10/07. I guess we can all use a little luck.

 

This same "arrogance" I found with BMW. In the US, (with my BMWs)I found it extremely important to find a more Americanized dealership to buy the car and get service. I guess this is true with Porsche as well. It is just the German mentality. I find Honda so much more "people friendly". The Germans just refuse to believe the "car problem" could be their fault because they do everything so perfect. They try hard to make the owner believe it has to be the owner's fault.

 

I definitely think service practices vary from country to country. I think Porsche knows they can get away with anything in certain parts of the world , where in others, they know better.

 

Don't they have a lemon law or something similar in the UK, because this would qualify for sure in the States
I guess you better get advise from a lawyer, doublt Porsche is going to do anything to compensate you

Mike

 

Sorry to hear that, that sucks big time.

 

I'm suprised that you bought another 911 after your experience with the 1st one.

Good Luck. Hope things work out for you.

 

Wow, has anyone experienced a "catch on fire" here in the states??? Havent heard a story like this one (I have 996 TT).

 

Wasn't that the power steering leak recall here in the USA?

 

very sorry to hear that. they def have the growing pain. Porsche is not like what it used to be. i have the same experience waiting for parts but they just don't seem to care about it. they make awesome cars but small issue like this here & there is really gonna hurt them in the long run.

 

Wow, that is seriously the worst treatment I've ever heard. German or not, u would think they would be more professional. I'd definitely seek the best in legal consultation and get rightfully compensated. No matter where u are, consumers have rights!

My aunt in Texas had a lawsuit going against Mercedes Benz for just the same attitude. I'm not sure if its been settled and what the results are, but she is a fiesty woman u'd never want mess with lol.

Either way, I'm sorry and wish the best of luck. This story is enough to make me think twice about Porsche

 

There were two guys in the USa who had simialr experiences at the same time..there was thread on here about it,but it was a few years back.

 

extremely sorry to hear that, but I dont think its the mentality of porsche company itself, it must be a problem with the unqualified dealership you have there. but as much i know - here in switzerland - they have to give you an appropriate car during that time. just to say sorry, u wont be ableto drive ur car for the next few weeks in NOT ACCEPABLE !!!!
good luck

 

but i have to say - and doesnt matter what car brand - as long the purchase contract is not signed yet, their heads stick so deep in your A** until you sign... but after that, then they never call back when you call them, service is **** and and and..... all *****....

 

No excuse for a delay like that. You can get anything from anywhere in the world overnight...I don't get how they pull stuff llike that,