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AM owners are unpleasant customers?

 
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Old 05-26-2016, 10:31 AM
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Talking AM owners are unpleasant customers?

I had to laugh when I read that and wanted to share.

I'm researching for 11mm H&R spacers for my Aston and came across this:

Nearly every interaction we've had with Aston Martin owners has been unpleasant. Maybe we've just had bad luck, but almost every Aston customer has been entitled, impatient, and a real pain. If you are going to be one of those guys, please don't buy from us.

If you are a chill dude, and not a "dick", I'm more than happy to help you out!

Order, or don't accordingly.

https://technotoytuning.com/aston-martin/vantage/hr-front-wheel-spacers-aston-martin-v8-and-v12-vantage
 

Last edited by telum01; 05-26-2016 at 11:15 AM.
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Old 05-26-2016, 11:10 AM
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I admire this company. They may or may not be correct about AM customers, but has the ***** to say that they do not want the business of some people
 
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Old 05-26-2016, 11:24 AM
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He doesn't like dick's, but comes off as one himself. Wouldn't buy from him, because I would probably get an attitude.
Even though he is standing his ground, he is losing business, which is just plain DUMB.
 
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Old 05-26-2016, 11:25 AM
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My experience has been the exact opposite. Just about everyone I've dealt with has been great.

But that's because Aston Martin owners want answers, and most vendors don't have them. It's far too niche. Vendors like that one list every part available to them, and then get pissed off when people ask for specific information about those products.

What this vendor fails to understand (aside from the products they sell) is that Aston Martin owners are discerning - not "dicks".

The hard part about selling products online is that there are so many competitors, and customers love to shop based on price because it's so easy to do on the internet. But the problem with that is you're using price as a discriminator when other things (like product and application knowledge) are just as important.
 

Last edited by telum01; 05-26-2016 at 02:44 PM.
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Old 05-26-2016, 11:48 AM
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Originally Posted by randyb View Post
He doesn't like dick's, but comes off as one himself. Wouldn't buy from him, because I would probably get an attitude.
Even though he is standing his ground, he is losing business, which is just plain DUMB.
Agree
 
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Old 05-26-2016, 12:11 PM
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Originally Posted by telum01 View Post
customers love to shop based on price because it's so easy to do on the internet. But the problem with that is you're using price as a discriminator when other things (like product and application knowledge) are just as important.
Perfectly stated! Service and knowledge go a long way, particularly when buying something technical, complex, or expensive- and in that AM world, all of those apply.
CATTMAN
 
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Old 05-26-2016, 03:02 PM
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Read between the lines: my company loves to advertise stuff on its website that a. doesn't fit your car; b. isn't in stock or c. is cheap junk. We're happy to take your money but don't you dare complain that we've been paid but you haven't got your order yet, or you're an uptight d*ck.

I, too admire this company... for openly warning me that they don't give a rat's @ss about their customers. Have fun with your successful business.
 
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Old 05-26-2016, 03:07 PM
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..."chill dude"...
Give me a break!
He surely does not appear to be any more sophistocated linguistcally than he is business savy.
 
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Old 05-26-2016, 04:41 PM
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haha, it made me laugh, but i too probably would never buy from someone who comes off as a ***** himself.
 
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Old 05-31-2016, 02:44 PM
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"Chill dude" ? caveat emptor...
 
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Old 05-31-2016, 07:04 PM
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Funny thread. Last month when I was in Galpin Aston Martin, I arrived before service was open, and I pulled into one of the check in lanes. I saw some signs directing for Volvo and Jaguar as they service them in the same dealership. I am a humble dude, I walked in to the office and kindly asked one of the available service advisor if I can park there.

His repose: "You have an Aston Martin, Sir. You can park anywhere you'd like. Would you like some coffee while you wait?"

At the time, I was completely in awe of this, but after reading this, maybe it is true? They probably feel this way from previous Aston Martin owners and so they must respond that way to "butter them up"?

IDK, but from the gentlemen whom I've come across that have owned an AM, they have all seemed like normal dudes. The Porsche crowd, now that is another breed...even though I have one, I rarely comes across a normal joe!
 
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Old 06-01-2016, 10:42 AM
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I will seek out a vendor mainly for customer support along with competitive pricing. Pricing is not the bottom line but I also do not want to feel like I am being gouged for a specialty vendor. Other premium marques I have owned (Lotus, Porsche, Audi, and Jaguar) are supported by a varying array of vendors. Each has their own way of dealing with customer support. This includes the dealers as well. So far I find most vendors who support Astons to be some of the best yet. I have not run into one so far that left me thinking they are a rip off artist or have an attitude problem like I have with other marques.
 
 
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