FYI, my first post in this thread was also posted as a dealer review for Isringhausen on cars.com. They refused to publish, and subsequently pulled my first positive review (about the sales process) as well as another user's tepid review. This leaves only 2 five star reviews from 2011.

I emailed them to ask why and the reply was because my review concerned "maintenance issues, not the dealer experience". I also discovered that cars.com actually sends personal sales reps to visit dealers. Hmmmmm.

So I ask you forum members; would you say that a dealer selling cars with major issues under the certified banner and then washing their hands after the sale is relevant to the "dealer experience"?

BTW, I wish that I had researched Isringhausen more carefully myself. Other websites with dealer ratings have reviews from a number of their customers with similar issues.

 

I happened to be at my Porsche dealer today getting a mud guard replaced on my new 2011 Spyder. While I was waiting a had a conversation with my Service Rep regarding your problem. He told me that at the time of certification there is no way to tell if the clutch is bad unless it was slipping during the test drive. If not the only way to check the clutch is to drop the transmission which is not done if they don't perceive a problem. According to my dealer if they knew the clutch was bad at the time of the inspection, they would not certify the car unless they fixed it. If this had happened to me, my dealer told me they would cover it under the Good Will option. If you haven't burned you bridges at the Porsche dealer who certified the car, the strongly suggest that you ask them to cover the cost of the repair under Good Will. Its worth a try. Again, good luck

 

That is not how good will works.

I had a carbon fiber trim piece ( dash strip nearest glass) bow, actually both sides. My car has about 35k in Porsche Exclusive interior options and their CF is not the best. Anyway under warranty at year 3 Porsche replaced both sides ( about 2k MSRP)

1 year later its started again on the drivers side. The difference is now I am out of factory warranty and my extended warranty does not cover it.

The only reason I ran this up the flag pole was it was replaced less than a year earlier. That is when I learned about Porsche Good Will ( the program).

How it works is the Service Manager punches into a fixed computer program your VIN, your name, where the car was bought etc...they use a fixed methodology that the system then spits out based on your need and frankly how much money you have spent with this dealer a % of what will be generated by Porsche Goodwill. It is not limited to one-time either. In my case Porsche paid for the part 100%. Less than 4 months later the other side peeled up and they paid 90% of the part.

I did not buy my CS from Newport btw, I did have it CPO'd there and I have bought a 911 Targa , a Audi Q5 and a 2013 S8. So I have a history of purchase and service at this dealership. That is how the system works.

FYI, on the clutch. My car was CPO'd with 7k miles and guess what I replaced my clutch at 16k miles. Wear item. It was 1900 dollars.

I wasn't happy but I got a 94k CS for 40k with <10k on the clock, stuff happens. It belonged to a woman who wrote those ridicules loans for people and was making 5k a week I heard and she ticked off every single leather/CF option you could on this car. Leather mirror, vents...everything. She didn't check off PCCB, PASM or even Sport exhaust and still managed to spend 100k on a CS with tax. It was obviously her first manual car as well with killing a clutch in 7k.

My advise is to contact the dealer you bought from if you haven't burnt any bridges and initiate the GW program.

 

My good will experience was at a dealer that I had not gotten the CPO car from, or spent any money with to that point. The clutch and all other good wills, including a steering wheel, were not refused. My experience is the good will comes directly from Porsche, not the dealer. Local PCNA rep was involved each time. That's just my experience.

 

Well the Porsche regional manager called me and sympathized but reiterated that it was up to the dealer. However she made the gesture of sending me a $500 gift certificate good at any dealer for any reason.

If Porsche could offer a good will repair,they would have. I believe it is the dealer. But I give Porsche a bit of credit for reaching out.

 

Should have taken the car in as soon as you noticed the clutch slipping. Then if you got any pushback point out that given the short time from when you bought the car to when the clutch started slipping the dealer failed at its job to properly check the car out.

You are owed a reasonable degree of skill, care and experience and no way a dealer should have missed that clutch that close to the end of its life.

Either you failed to get the reasonable degree of skill, care and experience from the dealer and from its CPO check out of the car or the dealer misled you which is consumer fraud.

Chances the dealer would have goodwilled the clutch.

OTOH, in the dealer's defense I'm sure it has had more than one customer come in after abusing a clutch or something else blaming the hardware when the real blame lies with the customer, the driver. The clutch is a wear item and unless you noticed it slipping as you drove the car off the lot it wore out, reached the end of its life under your foot.

I do know of an owner who bought a used CPO car who a few weeks later brought the car back with a brake light on. The brakes were worn out. He had put some miles on the car, around 1K maybe more, I can't recall now. Some of these miles were mountain road miles, which suggests heavy use of the brakes.

Anyhow, he objected to the brakes needing doing so soon and while I thought the dealer had a leg to stand on and would be within its rights (so to speak) to refuse the dealer general manager gave permission to the SM to have the customer bring the car in and new brakes would be done under CPO or perhaps dealer goodwill.

The way I understand it is a CPO doesn't give any assurances the brakes or the clutch are not near the end of their life only that the brakes are not currently their replace by wear points and the clutch is currently not slipping or showing any other signs of needing attention.

When one buys a CPO car he must for instance check the tires for their wear and how old they are.

They may not be worn out or out of date and due to be replaced to old age but they can be close.

The same for the brakes. Check the brake wear. While the warning light is not on the brakes can be just a few K miles or less from being worn out.

The clutch is a harder thing to check but given what you posted I suspect had you done a real test drive you or the seller would have had the clutch slip and then you would have known. Also, the clutch pedal should have been hard to work and this is a clue the clutch end is near.

 

I'm pretty sure that you didn't read the entire thread.

* I did take the car in as soon as I noticed, after driving it just a few hundred miles (many on the highway).
* I stated up front that I didn't think the dealer knew, just that they missed it (although now that I've heard about some other cars that Isringhausen has certified and sold to out of state buyers, I'm not so sure).
* I couldn't take it to the dealer I purchased it from since I bought it out of state
* CPO does require that the car be in good condition on delivery. I didn't ruin the clutch; it was delivered that way.

I won't bother repeating other data in previous posts.

 

My 07 Boxster S is a CPO..Only problems I had was convertible top struts "pop" and was repaired under warranty with new struts ($1200) and two months later needed four new TPMS which surprisingly was also covered ($800) no questions asked. They just handed me my keys and said enjoy !!!

 

Well your dealer has to make a claim, you can't do that yourself. CPO is covered by PCNA not the dealer, not sure why they wouldn't make a claim for you. My Porsche sat in the dealers parking lot for a couple of months when I brought it and it had a RMS issue. My dealer found it, fixed it, made a claim with PCNA and got reimbursed.

 

i think you got good will from porsche covering $500. i hope this doesn't dissuade you from enjoying your car. your dealer is not helping you in offering financial assistance since you didn't buy the car from them. if you did, they may be more interested in making you happy.

when buying a used car, it's a crap shoot. cpo provides some assurance and warranty. it's best to have the car inspected by yourself and a good mechanic. even so, i always budget a few grand to make the car "perfect".

 

Just got the car back from repair. In reference to a previous poster, I will certainly still enjoy the car. It's easily the best handling sports car I've owned, going back many years.

Have to take it easy for 500 miles to let the new clutch wear in, but I'm looking forward to seeing what the acceleration really feels like now that the clutch will actually grab on the 1st to 2nd shift.

 

So glad its finally fixed. Now you will experience how amazing your car really is and be able to put the clutch nightmare behind you. Happy motoring!

 

+1 Hopefully many miles ahead of you now with no issues.