The drive side lower control arm (the bushings) in my late model CTT that is under warranty with ONLY 38k miles failed/failing on the driver side and make the "clunking" noise. Believe it or not these are NOT covered by warranty!!! WTF! My last CTT had none of these ridiculous issues and I've never heard of such a thing going bad on a low mileage, barely used car that is stored in a climate controlled garage most of the time (drive 6-8k miles/yr) let alone a $130k highly engineered performance vehicle. I have run this up the flag pole at PCNA and just get the "it's a wear and tear item". I TOTALLY DISAGREE and am so pissed that I'm thinking of selling, not buying another and not buying a PTT which I WAS considering adding to my stable. Need help?

BTW - the repair is $2k at the stealer and replaces both sides lower control arms since they say the passenger size is going to fail too

 

That really sucks. Technically I suppose it is a wear item, but unless you have had it doing serious off road or abusing the hell out of it then it should have a much longer life expectancy.

Sounds to me like you are close to the end of your warranty and they are hoping to just push you off until then.

Find a good Porsche Indy in your area and take it to them (you'll get stuck with their diagnostic fee) and get their input on what the problem is, what may have caused it, and what the realistic expected lifetime of the part is. Get all that in writing. Then go back to the dealer and lay all that out to the General Manager.

If he doesn't want to see reason and make it right, you may need to dig up a local lawyer that deals with car warranty problems and discuss the issue with them.

A key point, however, is that when talking to the dealer (or PCNA), don't bring a lawyer into the conversation. You may end up needing to talk to one for guidance, but suggesting that you'll talk to a lawyer is a good way to get them to shut down entirely. The first they should know about any lawyer is after you decide one is really needed and they send a formal letter to the dealer and PCNA.

 

PCNA is agreeing to pay 50% of the service even though its UNDER WARRANTY. Since when does a low mileage car under warranty have a wear and tear lower control arm bushing that they "think" is bad based on chassis ears and a guess? PCNA offers no other option even after I told them if I have to pay for a warranty service repair like this then I have ZERO confidence in their products and will no longer purchase them. While it may not matter in reality to them I have been a 20 year customer with several of their highest end vehicles and I think they are making a HUGE mistake.

BTW - I don't want and hate "goodwill". I believe this is a warranty issue and want it handling accordingly. It's not about a petty $2k which is what we pay for brake jobs... It's about standing by your products, honoring your warranty and showing the integrity that made me like the products in the first place.

How do I get the bushing analyzed????