Hi All,
Your input is very important, so please share your advises and thoughts. Thank you
Bought the Panamera SE Hybrid in 12/2015. Sadly car has numerous issues under warranty, Transmission, AC, Water Pump, Doors, etc and as well, a problem with the front doors sagging. Super weird problem is the front doors are rubbing/touching the rear doors and dealership has denied many times, verbally and via emails that the door issue is not under warranty CPO because not mechanical ( I emailed service dealership copy of CPO warranty from Porsche Website and months later he said doors are tear and wear so, NO Warranty. I was stunned. Finally I emailed Service manager and GM at West Porsche Houston and Service Manager replied that we are in an agreement that the car should be inspected carefully and identify the problem and warranty does apply if no exterior influence.
Right now the car has been at the dealership since 6/3/2020 and no news from dealership. I contacted PCNA 3 weeks ago and asked for a buyback. They finally emailed me back yesterday. Finally.
Problem is my CPO is ending Today!!!! and my car is still at the dealership and I dont want to have this car without a warranty.... But How can I get a warranty if I don`t have my car for the warranty inspection?
AND PCNA representative is saying a goodwill gesture but does not disclose anything.... Goodwill gesture like what a key holder? ahhaha or ????
I am exhausted of their.....
Should I file for Lemon? I am in Texas?
Should I file a complain at the appropriate court?

Please help
Please


Dear Mr. M..... ,

I hope this email finds you well. My name is O... and as an Area Specialist, your case has been escalated to me for further handling. Thank you for your patience while we reviewed your case.

Porsche Cars North America (PCNA) sincerely regrets the dissatisfaction that you have experienced. Our customer's satisfaction is of the utmost important to us, and we want to assure that you maintain your faith in the integrity of the Porsche brand. Please know, this type of experience is certainly not one we would want any of our owners to have.

Although it is unfortunate the experience you have had, I regret to inform you that we will not be meeting your expectation at this time. However, we would like to do our best in turning around the current experience you've had with this delay in obtaining the part needed to fix your vehicle. Once the part arrives which is estimated to be the end of next month, we would like to present you with a goodwill gesture for this inconvenience and as a token of our appreciation for your loyalty to our brand. I will continue to monitor the part's ETA and relay any updates I have to you and once the part comes in, we can discuss what we can provide you as a goodwill gesture.

Mr...., I know this was not the answer you had hoped, but I hope you can understand we did put time and care into this review. Thank you again for your loyalty to our brand and for your patience. I look forward to corresponding with you again soon.

Kind Regards,

 

The front door sagging and contacting the rear door near the top is a pretty common item. I have seen this on a number of Panameras. The door tolerance is really tight (standard Porsche) so, over time, if and when getting in and out of the car by leaning on the door handle or door itself, it will push the door downward over time. I adjusted mine so it no longer does this in about 10 minutes. Not sure that is something that would hold up under any type of lemon law claim.

 

Thank you for your post.
How did you adjust the doors?
Thanks again

 

Any bodyshop on the planet can do this for you. If they charge more that $200, they're ripping you off. Adjusting the doors yourself is not advisable unless you know what you are doing because you can make things a lot worse in a big hurry.