That's the thing. I have offered different options and tried to work with them and there really is no meeting in the middle - from my vantage point. I don't expect things for free - in fact I've spent roughly $1000 with them since March. What I expect is to be treated like they want me to come back and keep spending money and again - maybe because I have an 8 year old 996 - I just don't get that feeling. This trip was in deed the final staw when they couldn't open my sunroof and offered to charge me $600 to diagnose the problem and when I got there it opened just fine. I would expect that from a Ford dealer, not a Porsche dealer. It's disappointing because they are the closest dealer to my house but for me it's not worth it.
I met John G at Boardwalk a few weeks ago with another member and got nothing but a good vibe from him. He took extra time with the 996 he was working on to get it perfect. The attention he took with the car he was working on was impressive - every detail was covered and he answered the clients questions and mine even though I wasn't spending any money that day. That is what I expect out of a Porsche dealership.
This isn't an issue of money - the issue is principal. I have a hard time giving my money away to people who I feel don't want to go the extra mile. It kills me because I have a 996 with 74k miles on it - **** is going to break. True story. I just don't understand how you can treat someone with the potential of spending more money down the way I was treated. I don't expect the red carpet to be rolled out but I think some "thank you's" and worry free service go a long way

 

Sucks man. Dealership experiences can be frustrating. You had a breakdown in the relationship and communication. Not really indicative of the quality to be expected from PP. I know at least one service person there and he is the best one I've ever encountered, and has quite the enthusiast following as a result

Whatever the case, some relationships are best to walk away from and start fresh elsewhere. At this point, it's all negative between you and them, it's time to cut and run.

 

I agree. Time to be a Boardwalk customer and end the moaning on this forum. Those of us who use and like them aren't changing.

 

Use Jeromy as your service writer at Boardwalk...IMHO

 

How funny. I agree. Jeremy is a good guy. He trained a few years
At Park Place no less.

 

I'm at the dealer now having some work done, my advisor walked me through the shop and the techs could not have been more accommodating. Jimmy the shop foreman who was knee deep in race cars took the time to talk to me about some performance upgrades on my car. In reading through this post Park Place seems to have a loyal following, maybe it's you?