Ordered my car last winter & it arrived early summer. This was the first time I pre-ordered a Porsche, had previously always purchased "pre-owned". Needless to say I was looking forward to having colour, interior, option list, etc, exactly how I wanted.

The car is just awesome, I'm thrilled to drive it & listen to the Burmeister!

Here's the issue:

I ordered the car with many options including two tone leather interior with agate/pebble grey which had deviated stitching on dash, doors already, along with a steering wheel rim with deviating stitching and steering column casing in leather.

When the car arrived it had everything I ordered except stitching on the steering wheel & steering column leather cover was not the same as the rest of the interior (dash, doors, etc, pebble grey stictching). I mentioned this to the dealer & service manager looked into it, then claimed I didn't order it that way. On the window sticker it shows the list of options & it clearly says steering wheel with deviating stitching with the cost.

I've been trying to get my local dealership to correct this for 6 months, & b/c they're stating the car came as ordered I'd have to take it up with the sales manager. This is not how deviated stitching looked on the Porsche car configurator when I ordered it. I called PCNA & they haven't been much help, telling me to take it up with the dealer.

Meeting with dealership manager next week & would like to see some 6speed member photos of what deviating stitching pattern is supposed to look like & get advice.

Please help me by posting any photos member's cars have deviating stitching option, or comment on my photos b/c I don't think what I have on my car represents deviating stitching. Should it not be the same stitching as the rest of the car's interior???

 

Ask to see what I have attached. I'm not sure what it is called but it gives all the detail to the order. It is from the car I am ordering. See page 2 90027. It shows the steering column stitching in Racing Yellow. Also see CLU. It shows P3 which is also racing yellow. My official order has not been placed as waiting for an allocation but should be soon. It will show how the car was ordered. There are two parts to ordering the stitching. The option order and then the note of the color. They may have ordered the option but screwed up on the note for the color.

 

Thanks imcarnuts for helping out & your insight, really appreciate that! What frustrates me is a guy at the dealership said cars have come in before from Porsche with certain options missing which were ordered & paid for! I just want them to make this right or give me the money back. You will really enjoy your car & have outfitted it well. I'm sure you just can't wait!

 

Deviated stitching is an obscene profit generator and for Porsche to charge $000's to just change the spool of thread on the sewing machine, still pi$$es me off.


When I ordered my Turbo, I did just a small amount compared to the last post.

24901 Stitching on dashboard with deviating thread - Black
24902 Stitching door trim (top) with deviating thread - Black
24905 Stitching of read side panel with deviating thread - Black
Subtotal $ 1,170

By comparison, when my Ferrari 360 was ordered, the entire interior was a $300 option and my Mclaren was no charge.

I think unless you have an explicit line item on your order, your SOL and the dealer will not budge to make it right. You are dealing with Germans, Swabian to be exact and they are very stubborn. Good luck,

MB

 

I have a 991 TTS with Pebble/ Agate 2 tone. I ordered CLU - Steering wheel rim with deviating stitching of Pebble Grey, XNS Steering column casing leather and 90027 Deviated stitching for XNS steering column.
Pictures attached.
Without 90027 the steering column casing stitching will match - ie Agate grey.
With CLU the order has to specify which colour of stitch -I chose pebble grey to match the standard contrast stitching on the dash that you get with 2 tone.

On your order, do you have and were you charged for CLU and 90027?

 

Thanks guys for contributing to my post, I seriously appreciate that, especially RJN21 for posting the photos of your interior which shows how it's supposed to be done!
I wanted to have photos to demonstrate to the dealership of how it should look. I actually didn't get asked by my sales rep on what colour the steering column casing thread would be. I assumed it would come the same as the grey/white colour of thread that's in the rest of the car.

 

Also when deviated stitching was ordered for steering wheel. Just wanted it to be like the rest of the car, wasn't asked by sales to indicate 90027 with the CLU. Hell, I wouldn't know this because I don't know what these codes mean!

 

Sadly most dealers are barely capable of processing a standard order never mind anything involving contrast stitching. The sales person sat with me, whilst I produced my car on their order system, and the sales person didn't know that on their PPN portal the contrast stitch options are all listed as the last set of options after wood, carbon, alcantara, audio, stitching. They don't render into the car image though.

Once I had done that, they printed a spec list from a different system (looked like a DOS era PoS) which required some copy typing by their back office car orderer person, which I corrected for errors.

Once it was in PAG's system I asked to confirm it before it locked, and it was correct.

Sorry you didn't end up with what you wanted, sounds like the sales person did a poor job explaining the effect of various trims.

ETA: I just saw the dust in my air vents on the steering column. Yuck. That will be cleaned out today.

 

Thanks to Suzy991, here are the deviated stitch 'z' options:

24891​ Deviated stitching front & rear seats
24901​ Deviated stitching dashboard
24902​ Deviated stitching door trim
24905​ Deviated stitching rear side panels
24951​ Carpet in deviated color
26741​ Deviated stitching door center panel
26751​ Deviated stitching armrest
26761 ​Deviated stitching door handles
90003​ Deviated stitching for option XHS
90017​ Deviated stitching for option XWK
90027​ Deviated stitching for option XNS
90043​ Deviated stitching for option XWL Adaptive Sports Seats Plus Backrest shells (991 Turbo S only)

 

Sorry to hear about your problem. Have you asked your dealer to provide what imcarnuts attached? As rjn21 mentioned, I think your salesperson failed to advise on the 90027 deviated stitching for XNS steering column. Porsche REALLY doesn't make deviating stitching very easy.

A few years ago my friend ordered a 997TT with a ton of leather and yellow deviated stitching (doors, door handle, rear quarter panel, dash etc.) and forgot to check the option box "All Exclusive Options Stitching Deviated Color". As a result, when his car was delivered, his steering wheel, center console and one other item had the regular color stitching a opposed the yellow stitching. He was pissed and the sales guy said they would not to anything as the car was built according to the build sheet.

Personally, I would press to have the dealer make it right. That's why you consult the sales people when your order a $200k+ car. They are supposed to be the experts but clearly did not properly advise.

 

:-) Expert. Salesperson. Mutual exclusivity.....?

 

I sat down with the sales manager & explained my concerns. Also had a look at the Porsche car configurator. The system they use is different from what's on the Porsche website (which has changed a few times since I even ordered the car). He explained their system has been undergoing significant upgrades/revisions & is quite a bit better. They've had to do this b/c the "exclusive options" on different models are constantly changing, & they want to ensure customers are satisfied after they spend significant amount of time & $ with dealership to get the exact car they order.

He was very receptive & understanding to my concerns, and said he'll do his best to resolve the issue.

Thank you fellow enthusiasts for commenting on my option dilemma, this is what this forum is all about. We help each other out, talk about these awesome cars! : )

 

Good to hear that you are making progress with the sales manager - keep us posted and let us know how it all turns out, I'm sure we are all pulling for you to walk out of there extremely happy !

 

Also:
90051 Deviated stitching for option XTG (inner door sill guards)

90017 is correct but missing some info. It is: Deviated stitching for option XWK Adaptive Sports Seats Plus Backrest shells (NON 991 Turbo S)