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Boost Logic just called and stepped up their customer service a bit. They owned the mess-up, and overnighted another Y-Pipe. Wasn't priority overnighted as they had said it would be, but it got there before it was too late. Unfortunately the Y pipe didn't fit along side the AWE S Flo intake.
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Just wanted to vent and share my experience. I've been waiting a while now for my installer to have availability to work on my car. I had taken delivery of my exhaust, intake, intercoolers and cobb AP. Sam from Tag and Sam from by design were tremendously communicative, responded to every email and forum PM, and did so quickly and politely. Finally, everything they sent arrived when they said it would.

I also ordered a Y-Pipe from Boost Logic, and some parts from Sonnen's OEM parts department. In both instances, neither BL or Sonnen replied to e-mails and PMs in a timely fashion once the order was complete. I found myself having to send a couple of e-mails and then follow up with a call to actually receive a response. Neither shipped the items expedited, which they said they would via email and telephone, to get them here when I needed them. Since I had been very clear with both from the beginning about my timeframes, each of them had the opportunity to tell me in advance that I should reschedule, but instead the items shipped at the last possible moment, and both shipped ground, which they said they wouldn't do since I needed the items quickly.

This isn't a thread intending where I'm going to slam BL and Sonnen tell people, "don't buy from soandso," or "buyer beware." Instead, this is a great example of why people evangelize companies like byDesign, Tag, Champion, etc. You'll find thread upon thread about how these, I'll call them Tier 1, vendors always come through in the clinch, or figure out how to make things right and refuse to fall short.

Frequently, things come up, outside of anyone's control, that might prevent a project from going perfectly smoothly. A lot of that can be managed by setting a customer's expectations properly and effectively communicating until the order and delivery process is complete from end to end.

In this case I'm left seeing if I can get things sorted with my installer, who typically books projects like this a month out in advance because he's so busy. I can either reschedule, and hope I get a date within the next month, or simply eat the cost of having the car dismantled again so I can add the stuff once it does arrive.

Now that I've vented, would love to hear the devil's advocates out there. I know for sure that I could have simply not made an appointment until everything had arrived; that's on me. Based on email and phone conversations, I allowed myself to believe that things would arrive and didn't follow the simple, "believe nothing you hear and only half of what you see" rule. Live and learn.

 

Old saying:

"Stick with the winners"

 

Sam and Tom have been awesome. I ordered a Stage 3 kit from Sam and he expedited delivery to me while he was on the road to SEMA! Not only that but he was out of IPD y-pipes so he coordinated to have Tom ship me one of his. You absolutely can't beat two competitors working together to make a customer happy. That's when you know that you are their first priority.

- Patrick

 

Agreed and agreed. I must say, though, that the BL Y-Pipe looks huge. I'm hoping it's worth the frustration. Fingers crossed.

 

Sorry about the mix-up Mr. Lopes, things are pretty hectic over here with TX2K being three days away none of us has gotten much sleep. I tried to get a hold of you this morning to let you know that we were sending out another Y-pipe to you Fedex Next Day Priority, and that you should be receiving it by 10 am tomorrow morning, again I apologize for the delay.

 

WOW, is all I can say. Just got a voicemail from someone at BL (about to call them back now) that they're going to overnight a Y pipe and get it here by tomorrow. Calling them back now, but wanted to give them props.

Edit: was told priority overnight, didn't ship priority; just overnight. Got lucky and it showed up around noon; about two hours after the bumper was removed.

 

No problem Mr. Lopes, I'm glad we could make right by you.

 

We all definitely know about the crunch time…That's awesome!

 

Just following up since I think this would be a good piece of info for customers looking to buy this Y-Pipe; it is too large for the AWE Tuning S Flo intake to fit. Going back to stock Y-Pipe and will buy an IPD.

Anyone want to buy a boost logic Y-Pipe? If you're using the stock air intake or their intake it fits without issue.

 

The IPD will put a huge smile on your face during that initial launch after install. The hand finished detail is top notch and technologically engineered to flow. Great move!

 

Sucks that the BL team didn't know that before you ordered...

- Patrick

 

They were honest about never having fit-tested it with an S Flo intake. I don't mind being a guinea pig and trying something new/different to get an idea of competitive products in a given space. For most things in my TTS I went with known quantities: Europipe, Forge DVs, HREs, etc. Hopefully I don't take a huge hit on the Y pipe, but we shall see.

 

They should definitely take it back, then. Especially if they knew it might not fit.

- Patrick

 

Haven't heard back yet, but I asked if I could return it, even if there is a small restocking fee. I figure that is a fair suggestion. Definitely don't want anyone to take a loss on an order, but at the same time, now they have useful information and can possibly develop towards something that is more universally compatible.

 

Anyone without an S Flo intake want to buy a Y pipe?