991 issues update and lemon law filing
#31
03-16-2014, 01:45 PM
Nick, try contacting this lady:
Kristen Weaver
Customer Commitment Sr. Specialist
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
phone: 770.290.3662
fax: 678.225.6715
email: kristen.weaver@porsche.us
She is who I went through to get my car inspected during my Lemon Law issue back in October.
The dealer in this case is not a Porsche representative and are not PCNA employees. They simply communicate with them, sell their cars, and get certified via Porsche, etc. PCNA is who you will deal with. They may send somebody down to your dealer to use their garage to inspect your car though. In my case, they were fast, friendly, and tried to make things right. I was happy.
The procedures are different for each state. But you sending the letter out starts it. Get a hold of them and stomp your foot.
Don't expect to get full value back if you decide to return the car. Since yours is only 6 mo old, you certainly may. Porsche does get a chance to try and rectify the issue/s. If that doesn't work then the negotiations begin that could lead to arbitration. The videos you have made are evidence in themselves. Get and keep all your paperwork from dealer visits. The whole process is designed to make things easier on the consumer. You do not need a lawyer, but feel free to contact one. Don't feel intimidated either. Just make sure you get what you want or what makes you feel best. Good luck and keep us posted.
Kristen Weaver
Customer Commitment Sr. Specialist
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
phone: 770.290.3662
fax: 678.225.6715
email: kristen.weaver@porsche.us
She is who I went through to get my car inspected during my Lemon Law issue back in October.
The dealer in this case is not a Porsche representative and are not PCNA employees. They simply communicate with them, sell their cars, and get certified via Porsche, etc. PCNA is who you will deal with. They may send somebody down to your dealer to use their garage to inspect your car though. In my case, they were fast, friendly, and tried to make things right. I was happy.
The procedures are different for each state. But you sending the letter out starts it. Get a hold of them and stomp your foot.
Don't expect to get full value back if you decide to return the car. Since yours is only 6 mo old, you certainly may. Porsche does get a chance to try and rectify the issue/s. If that doesn't work then the negotiations begin that could lead to arbitration. The videos you have made are evidence in themselves. Get and keep all your paperwork from dealer visits. The whole process is designed to make things easier on the consumer. You do not need a lawyer, but feel free to contact one. Don't feel intimidated either. Just make sure you get what you want or what makes you feel best. Good luck and keep us posted.
#32
03-16-2014, 03:08 PM
I had a friend with an Audi A6 with numerous problems and trips to the dealer without a satisfactory resolution. Once he filed suit under the lemon laws he did get results. Audi bought his car back for what he paid and as part of the settlement gave him a certificate for $5,000 off the purchase of a new Audi.
Good luck with getting to a resolution. So sad to see this with a $120K car
Good luck with getting to a resolution. So sad to see this with a $120K car
#33
03-16-2014, 03:21 PM
I had a friend with an Audi A6 with numerous problems and trips to the dealer without a satisfactory resolution. Once he filed suit under the lemon laws he did get results. Audi bought his car back for what he paid and as part of the settlement gave him a certificate for $5,000 off the purchase of a new Audi.
Good luck with getting to a resolution. So sad to see this with a $120K car
Good luck with getting to a resolution. So sad to see this with a $120K car
Here's a question. If they do buy it back, do they buy it back not including state taxes? With a 100k+ vehicle, state taxes add up to be a lot.
#35
03-16-2014, 05:18 PM
yes they do. At least in California, they certainly do give you sales tax back.
#36
03-16-2014, 05:32 PM
Like others have said, your patience is remarkable and commendable.
There are many near flawless 991s out there. Its not like you cannot get another one specced exactly like this one. With that being said, I'd move on with the filing for a host of reasons (not the least of which is the track record of this car when it's time to move on to the next one). I'd never think about buying a car with these nightmare issues. I'd get the service history and run like a madman from it.
Best of luck!!
There are many near flawless 991s out there. Its not like you cannot get another one specced exactly like this one. With that being said, I'd move on with the filing for a host of reasons (not the least of which is the track record of this car when it's time to move on to the next one). I'd never think about buying a car with these nightmare issues. I'd get the service history and run like a madman from it.
Best of luck!!
ChuckJ
#37
03-16-2014, 05:48 PM
Nick, try contacting this lady:
Kristen Weaver
Customer Commitment Sr. Specialist
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
phone: 770.290.3662
fax: 678.225.6715
email: kristen.weaver@porsche.us
She is who I went through to get my car inspected during my Lemon Law issue back in October.
The dealer in this case is not a Porsche representative and are not PCNA employees. They simply communicate with them, sell their cars, and get certified via Porsche, etc. PCNA is who you will deal with. They may send somebody down to your dealer to use their garage to inspect your car though. In my case, they were fast, friendly, and tried to make things right. I was happy.
The procedures are different for each state. But you sending the letter out starts it. Get a hold of them and stomp your foot.
Don't expect to get full value back if you decide to return the car. Since yours is only 6 mo old, you certainly may. Porsche does get a chance to try and rectify the issue/s. If that doesn't work then the negotiations begin that could lead to arbitration. The videos you have made are evidence in themselves. Get and keep all your paperwork from dealer visits. The whole process is designed to make things easier on the consumer. You do not need a lawyer, but feel free to contact one. Don't feel intimidated either. Just make sure you get what you want or what makes you feel best. Good luck and keep us posted.
Kristen Weaver
Customer Commitment Sr. Specialist
Porsche Cars North America, Inc.
980 Hammond Drive, Suite 1000
Atlanta, GA 30328
phone: 770.290.3662
fax: 678.225.6715
email: kristen.weaver@porsche.us
She is who I went through to get my car inspected during my Lemon Law issue back in October.
The dealer in this case is not a Porsche representative and are not PCNA employees. They simply communicate with them, sell their cars, and get certified via Porsche, etc. PCNA is who you will deal with. They may send somebody down to your dealer to use their garage to inspect your car though. In my case, they were fast, friendly, and tried to make things right. I was happy.
The procedures are different for each state. But you sending the letter out starts it. Get a hold of them and stomp your foot.
Don't expect to get full value back if you decide to return the car. Since yours is only 6 mo old, you certainly may. Porsche does get a chance to try and rectify the issue/s. If that doesn't work then the negotiations begin that could lead to arbitration. The videos you have made are evidence in themselves. Get and keep all your paperwork from dealer visits. The whole process is designed to make things easier on the consumer. You do not need a lawyer, but feel free to contact one. Don't feel intimidated either. Just make sure you get what you want or what makes you feel best. Good luck and keep us posted.
#38
03-16-2014, 10:19 PM
I wish that were true, but unfortunately not so. When our Lexus was repurchased under lemon, they stuck a big "do not sell, send to auction" sign on the front windshield as we finished the return inspection. Subsequently, I did find it sold to someone on carfax (checked just out of curiosity). Avoid cars that go through auctions.
#39
03-16-2014, 11:13 PM
With the number of problems you have shown I agree with you . It's time to move forward .
A few years ago there was a forum member who faced a big issue with his car . It might help you to read his thread . https://www.6speedonline.com/forums/...ent-lemon.html
A few years ago there was a forum member who faced a big issue with his car . It might help you to read his thread . https://www.6speedonline.com/forums/...ent-lemon.html
Last edited by yrralis1; 03-16-2014 at 11:18 PM.
#40
03-17-2014, 04:31 AM
I wish that were true, but unfortunately not so. When our Lexus was repurchased under lemon, they stuck a big "do not sell, send to auction" sign on the front windshield as we finished the return inspection. Subsequently, I did find it sold to someone on carfax (checked just out of curiosity). Avoid cars that go through auctions.
#41
03-17-2014, 05:28 AM
If a vehicle has been returned to the manufacturer for defects, it may not be resold in Pennsylvania unless the manufacturer provides the consumer with:
A written statement that the vehicle was returned because of a defect which was not cured within a reasonable time, and
The same express warranty provided originally, except that it may last only for 12,000 miles or 12 months after the resale date.
A written statement that the vehicle was returned because of a defect which was not cured within a reasonable time, and
The same express warranty provided originally, except that it may last only for 12,000 miles or 12 months after the resale date.
#42
03-17-2014, 05:30 AM
The aggravation alone is simply horrible, not to mention dealing with all the issues. I'm extremely sorry to hear it's come to this, especially to such an enthusiast. Here's hoping the filing is swift and the final result in your favor. Keep us posted as I agree with others, we're all vested in your case. Best of luck!
#43
03-17-2014, 08:54 AM
Registered User
Join Date: Jul 2012
Location: Just visiting the planet
Posts: 1,055
Rep Power: 85 
Nick - You and your car have been through the proverbial ringer, and in my humble opinion the dying electronics are the death knell. Your despondency is quite apparent and well founded.
1. There are different reps for each region. You'll have to find out who covers your geographic region.
2. At this point you're done with the dealer. They are merely a go-between but will add absolutely no value going forward.
3. Document EVERYTHING. Send any / all letters certified mail. Don't agree to anything prematurely and set all emotions aside.
4. PCNA has one objective - to keep you in a Porsche (preferably the one you're driving).
At this point pursuing the Lemon law is your most logical avenue. If by some miracle Porsche agrees to take the car back and replace it, then so be it. But PCNA have to be involved and you have to officially open a case with them.
All the best.
1. There are different reps for each region. You'll have to find out who covers your geographic region.
2. At this point you're done with the dealer. They are merely a go-between but will add absolutely no value going forward.
3. Document EVERYTHING. Send any / all letters certified mail. Don't agree to anything prematurely and set all emotions aside.
4. PCNA has one objective - to keep you in a Porsche (preferably the one you're driving).
At this point pursuing the Lemon law is your most logical avenue. If by some miracle Porsche agrees to take the car back and replace it, then so be it. But PCNA have to be involved and you have to officially open a case with them.
All the best.
#44
03-17-2014, 09:52 AM
Nick, sorry to hear about your car issues. Are you a member of Porsche Club of America? Maybe they can assist with their leverage in talking to PCNA.
You seem happy with your dealer's kindness but have you considered taking it elsewhere for another evaluation? Maybe you will encounter a more competent mechanic.
You seem happy with your dealer's kindness but have you considered taking it elsewhere for another evaluation? Maybe you will encounter a more competent mechanic.
#45
03-17-2014, 11:50 AM
Nick, sorry to hear about your car issues. Are you a member of Porsche Club of America? Maybe they can assist with their leverage in talking to PCNA. You seem happy with your dealer's kindness but have you considered taking it elsewhere for another evaluation? Maybe you will encounter a more competent mechanic.