Just found out from the Porsche Dealership where I purchased my 2001 996tt
that the CPO they said my car was, was in fact, NOT!

As a result, the dealership will not pay for items in need of repair that should have been repaired during the CPO process.

I am VERY upset by this rather dishonest practice by the dealership.

Has anyone else been a victim of this?

I would appreciate any suggestions as how to best handle this.

PS: I just received the marketing material from the VP of marketing for PNA attempting to entice me to purchase a 2010 911 turbo cabriolet - go figure

 

is it a franchise porsche dealer, or an independent? CPO warranties are not honored once they change hands (unlike the bmw warrantry that transfers with the VIN)

 

Good question!

I do not know, but the salesperson lied to me about the car having a cpo, period. I asked her MANY times if the car is cpo'd, in front of my wife. I
paid cash for the car, and it was delivered to my house, 5 days later.

3 months and @ 1800 mi later, and I found out the cpo did not exist.

I have been lied to, period.

As a result, I am out a set of rotors, and a complete transmission rebuild.

I am formulating a response and complaint to the VP of marketing to PNA, as well as the BBB, not to mention my communication with EasyCare warranty.

Apparently, the dealership told EasyCare that the car was cpo'd as well!

Now, the dealership has EasyCare on their case about this practice!

I have only just started!

 

Tear them a new one, I REALLY hate scummy dealerships! Is it at all possible that the salesperson was unaware that the car wasn't CPO? Do you have this in writing anywhere? That they told another company this is good, at least they were consistent and maybe something can be done. I don't blame you for being steamed, I'd be out for blood too!

 

You usually get some paperwork with a CPO'd car. At least I did. Porsche North America sent me a CPO warranty card with acct# and warranty/mileage end date

 

I am confused as to what your claim is... are you saying that 'had it been a CPO, then the brakes would have been inspected and found to be worn and would have been replaced'???

WHY DID YOU BUY A CAR WITHOUT AN INDEPENDENT INSPECTION?!?! (Sometimes I feel like a broken record, but it is amazing how many people do this...getting fooled by the 'we are people of integrity, just like you' that the dealerships engender.)


Or. are you saying 'since there is no CPO the repairs are not covered'?

Your recourse is to sue. Period. PCNA isn't going to get involved. If you have a shred of evidence in terms of an email, bill of sale, purchase agreement, etc, that says "CPO" you may have a case. If it is your wife attesting to what a salesman said, you will note that your purchase agreement explicitly tells you not to rely on any verbal assertions from anyone.

GL

Keep us posted

A

 

Not true - I bought a CPO car from a private seller and the CPO warranty transferred over to me with no problem at all. Perhaps it ceases if the car is traded in and a dealer becomes the new owner.

BTW - even the CPO warranty extension doesn't cover everything - if the car had an existing CPO warranty from some time back, it's possible the rotors wouldn't be covered now anyway. As far as the tranny - that's a different animal altogether. Why isn't EasyCare taking care of the repairs? They should, since it would have been redundant to have both a CPO warranty and an aftermarket warranty at the same time. Maybe you're talking about the process of going through the car as if it was going to be certified to satisfy a 3rd party warranty company but not actually certifying the car - otherwise, I can't see why you aren't covered one way or another.

 

You can get a Porsche CPO from an Authorized Porsche dealer or an individual seller who bought a CPO'd car from a Porsche dealer - nobody else. When an independent dealer says the car they are selling you is CPO'd they are lying or simply mistaken - 100% of the time.

 

Car was bought at a Porsche dealer was certified CPO and Porsche told easy care it was good to go. The car doesn't meet CPO criteria the rotors are below minimum spec, tires too 2nd gear popout and the dealer reinspected said there is nothing wrong n sent car back now that the dealership is the easy care warranty originator easy care is fitting the bill for CPO check listed parts. Easycare is not happy about this why would u want to be the one fixing items that are forsure on the easy care checklist let alone the CPO list as a business that your location lied about.

 

thats unacceptable !!! i hope you tear them a new one !! over and over again.

 

PM the name of the dealership. I had a problem with a certain one that started with an "M" in Houston. Basically sold me a Silver 996TT that was in perfect condition supposably, yet it had a bad Accumalater, subs didn't work due to an old aftermarket stereo system that was removed, front end damage and was missing half of the under panels. The car was taken back the following Monday (picked it up on a Friday). I was told by the dealership manager, "You get what you pay for..." I told him to go **** himself. I ended up buying my car from the same dealer, because the other sales manager was very nice and made sure the car officially looked at. They even put it on a lift for me to inspect everything, etc.. So they did make up for the first one, but the thing that pissed me off was the dealership manager saying that. For 5-6k more I got half the miles (mine had 14.9k and the other had 30k), rims, etc.. already on it.

 

Powell,

Yes it was the "M" Porsche Dealership, in soutwest Houston.

The frustration is that I did all my due diligence, EXCEPT the PPI.

I had gotten the carfax before I even looked at the car.

I hunted down the original dealership in California.

It was leased for the 1st 4 yrs of its life to a surgeon in CA.

Surgeon was transferred to Houston, and brought the car with him.

Surgeon sold the car to a fellow doctor, here in Houston, and the car

remained stock while all service and maintenance was done at the "M" dealership until I purchased it.

The passenger seat even had an airbag cancellation buckle installed for a baby seat!

With that information, I purchased this Porsche from a PORSCHE dealership.

The sales person said the car was CPO'd, had new tires on it, and had recently completed the 60,000 mile service.

I test drove, then bought the car, right there.

They were waiting on a part to come in for it, so they would deliver the car to me once the part was installed.

I signed papers, and went home a happy man.

5 days later, the car came to the house, the delivery guy handed me the folder, with the final paperwork to be signed.

I signed all the paperwork (where indicated) and sent it all back to the salesperson. (FedEx, I might add!)

3 months and 1800 mi later, I had the car at Akram's shop to do a suspension upgrade and oil change.

Akram calls me the day after Thanksgiving saying he had completed his pre-work inspection on the car.

Akram was appalled at the condition of a car that had recently had a 60,000 mi service as well as a recent CPO. He pointed out a number of things that a CPO should have picked up on and fixed. As you might imagine, Akram is VERY familiar with the Porsche CPO check list!

Things wrong with car:

1) front cv boot ruptured and leaking grease, severely!

2) 2nd gear popout - bad!

3) visible lip around the brake rotors, severe!

Akram would not work on the car until we resolved something with the dealership or EasyCare.

Dealership would said;

the brakes were "barely" out of spec, and would not replace them.

there was NO 2nd gear popout, and therefore nothing to fix, and

although the cv boot was ruptured, they considered it a "minor issue" and would be happy to repair at "dealership rates" and that

the car was actually sold "without a CPO" and that a separate CPO inspection was available for "additional cost".

EasyCare said:

they not replace rotors, as they are a "wear item"

they needed my permission to open the transmission and inspect to see if the updated part had been replaced.

they would NOT pay for the transmission repair if:

1) the transmission had been abused, or
2) if the damage is from long term wear n tear.

they WOULD pay for the transmission repair if the updated part has NOT been replaced. (Records from the dearlership show that it has NOT been replaced.)

So, we are presently waiting to see what the transmission specialist finds out!

 

Feeling for ya. Same thing happened to me with an audi a8. searched and searched the audi web site for cpo'd cars, found one in Chicago, worked out details with them, drove out traded my m5 for the car plus some cash, year and a half later when in for repairs I thought would be covered they told me this wasn't a cpo car.

I was a novice a buying cpo'd cars and just assumed all was good. Never checked for paper work or thought I needed any. Live and Learn, make sure you have documentation of the cpo upon completion of the deal!

 

they would NOT pay for the transmission repair if:

2) if the damage is from long term wear n tear.

That is rich. This means they could apply that exclusion to virtually anything on the car.

 

Indeed.

However, I would take them to the mat if they claim this... the contract most likely excludes "normal wear and tear"... but a demonstrable failure of the transmission to stay in gear isn't "normal". If they make the tactical error of stating it is 'long term wear', or even 'wear and tear' you will have them. IMO.

More likely, they will apply the Porsche TSB on evaluating 2nd gear pop out wear, and declare 'someone must have missed a shift', the damage is due to abuse. You are stuck suing the dealer, AND trying to prove the damage was there when you bought it, AND they should have caught it, AND they would have fixed it.

Dealers DON'T CPO cars because if they find problems THEY eat the cost, not Porsche! This dealer probably was looking at $8k for tranny and brakes (at their cost) and decided to sell it bare. Had you pressed for the CPO, I have no doubt they'd try tossing on brakes, then hope you never came back with the tranny. Even trickier is if you came back with the tranny and they'd need to fool PCNA into covering it....

GL

A