I have bought two sets of seats from Ray and both arrived undamaged. I think the quality is pretty darn good for the price.

 

Oops

 

while trying to remain neutral in this matter some members have been reporting these threads since we typically don't permit them...let me say that Bob (mostly) and myself have been in contact with Ray and this member over the last several weeks trying for a fair resolution to this matter...during that period of time Ray would not compromise on his business policies and the member would not compromise because he wanted new seats not repaired ones....since Bob and I thought a member had been needlessly harmed (he originally paid for new seats and should receive new seats) we told the member he could post this thread about his experience...I have since been scolded by IB and told that I should not take sides no matter who I think is right and should leave these matters to IB...so I will......but, I do think that when we believe a member or sponsor has been taken advantage of or wronged in some way we have an obligation to do what we can to support them...if we don't, who will

 

Not everything in life goes to plan

Sometimes things get damaged or the products aren't as expected - but this is an opportunity to show how good your customer service really is

If you can stand by your morals and provide excellent customer service whilst everything around you is going wrong this is when you really pass the test


I accept that sometimes things can go wrong
But at no point will I ever accept dishonesty

I would therefore like to ask/state the following in order to clarify things

S-351 - in post number 4 you say Ray would not provide you with new replacement seats
Ray - in posts number 22 & 28 you mention replacement options

Ray, can you clarify, are you talking about replacing the seats, or just the covers?

I ask as if you are talking about replacing the seats this goes against what S351 is stating, as well as what Chuck is alluding to in post number 33


If you are saying you offered to replace the seats, that goes against what S351 and Chuck are suggesting you have offered, meaning at least one party is being dishonest

Ray, did you only offer replacement covers or replacement seats?

 

and this is why I waited and got my gt3 euro buckets

 

To answer your question.... He never offered to replace mine, just repair them. That was not acceptable to me. I paid for new seats not repaired ones.

 

Every story has 3 sides. Let's stop looping around what he said and what she said kind of story. We should concentrate on how to solve this problem.

Just a little update on the case, we have already sent out a prepaid shipping label to Bryant, and once he cancel the charge back case against us, then the return process will begin.

Bryant, please confirm you have received our shipping label.

 

With a bit of support of my advice

 

Understand and agree - quite right too

 

well... he said he tried to offer replacement seats...so i assume he is full of it ?
or is his meaning of replacement seats are just new seat covers???

 

Hence my asking

Ray mentions replacement options, but doesn't stipulate whether it's the covers or the entire seat which will be replaced

If its just the covers and Bryant declines the offer then that's about costumer service

If its about the entire seat, then at the very least, one party is being dishonest

 

This is pretty simple, right? Why are guys making it harder than it is?

Customer orders new products.
Products arrive damaged.
Customer requests new products be shipped, to replace damaged products (presumably, damaged products would be shipped back RMA).
Vendor refuses, instead wishing to repair damaged products.
Customer is dissatisfied with that option, initiates CC chargeback.

The only thing left to have happen, is for the customer to ship back the damaged products to the vendor via RMA from the vendor's shipping account. Then it's as if the transaction never happened for the customer, and the vendor can deal with the shipper for a damage claim if the shipment was insured (hopefully was).

 

That sounds about right to me

Bryant, can I ask, was Ray proactive when coming up with his alternative solutions?

My thinking is this.....ROTtec could be a small company with tight finances
Ray could have felt it crippling to provide another set of seats, and was therefore trying to come up with other options that would be acceptable to you and that would not cost him too much money

If he was being proactive with his suggestions, do you think that could have been the underlying issue?

Bottom line is I agree with c32AMG-DTM

 

AGAIN....He only offered to send new seat covers, not new seats. I was more then willing to take new seats then or now, but he just decided to pick up the seats and issue a refund. Finally after all this!

 

THIS IS EXACTLY what i was trying to do from the beginning!!