So my girlfriend buys me a set of Techart floor mats for my birthday...nice gift, I must say. However, the mats that were ordered were for a 997 turbo coupe, whereas the ones that arrived are for a 997 convertable. Even though the driver's side fits, the passenger side mat is roughly 6 inches narrower than the stock mat. No big deal ,or so I thought, easy switch, right?... Good luck. She calls the distributor that she ordered them from and explains the mistake. They call CEC and call her back. They tell her that CEC wants pictures of the mats in the car and out of car. I guess they don't believe their own eyes as I sent them a pic of the label on the friggin' box. Yes, I'm serious.. Sooo I call CEC and explain that the part # is for a convertable and being that I have a coupe, they need to be switched for the correct mats. Here's where it gets good... The "genius" on the phone tells me that the mat "technically fits in the car, it's just smaller." Got that?? Technically...I could buy $20 mats in Strauss that are a "little smaller". That's the answer I got from the self-proclaimed "best Porsche tuner in the world"..Yeah right. These cost her like $500..Why is it so difficult for people to read a damn part #?? Or better yet, after they f*ck it up, why can't they just fix the screw up and forget about it instead of asking for pics and diagrams? Amazing...bad enough their stuff is outrageously expensive for no reason whatsoever, and now if they send you the wrong sh*t, you should just live with it.. Sure, we'll see... -Showking.

 

Damn....I'll sure reconsider buying anything from CEC/Techart in the future!! Retards!!

There, I hope that helps your cause. Can you send them back and deny the charges?

Dave

 

Wow.
I hate poor customer service. Just hate it.

 

Unbelievable. You know, I'm finding that kind of customer service with a lot of the Porsche vendors. The BMW side of the house drastically outperforms Porsche vendors in this area. Even the quality of the actual products are better on the Bimmer side. I bought an EVOMS CAI, supposedly the best by many counts, and thing looked like it came from Mattel. I bought a Conforti CAI and chip for my e36 M3 from Turner Motorsports and the thing was beautiful and had dead on instructions. Turner and Bavarian Auto act like the guys you would see at a car show or in the paddock, jumping at the chance to help you out. The EVOMS had instructions for the 997/996. On the 996 you have to relocate the air pump with a new bracket and there isn't even mention of the part or the process!! Many other things with that transaction I was dissatisfied with, but won't drag it out.

Sorry, I guess I should have a started a separate thread for this, but your story just fired me up. I love the P-car, but the vendors SUCK.

One vendor you can count on is Rennline. The aluminum track mats (like mine) are really nice. Only draw back is that they scratch kind of easy.

 

Typical german tuner ego lol , if their cars were fast then id say fine you have something to be egotistic about .... but they are slow.

 

if she paid with a credit card have her dispute the charge...that is the only language some of these guys understand

 

Almost fell off my chair laughing. Sorry for the problem. Maybe you had lower-level employee answering the phone? Regardless, I do agree, that's not good customer service at all.

 

That's unfortunate showking. We have a close relationship with CEC locally here in Florida. If there's any way I can be of help, please feel free to let me know.

 

+100

Money talks...

Withhold payment. Let your credit card company do the work for you.

 

give them a chance to correct their mistake, as we all make mistakes from time to time. if they don't respond in a reasonable manner or time frame, you can have your credit card company reverse the charges until they do. i would have them issue the call tag and pay for the shipping back to them since it was their mistake.

 

Give them a chance to correct their mistakes!? Please. They made the guy take pictures of floor mats to prove he was telling the truth. Then "technically they fit," what are these people smoking? These guys are ****** bags. It sounds like Amateur night at Tech Art.

 

"technically fits in the car, it's just smaller."

i like their philosophy on this. maybe i should go buy some cayenne floormats for my 997 and if they settle down, they fit.

 

I have to say, I called CEC again today and spoke to a guy that actually spoke like a gentleman and is currently working on a resolution to the problem. I feel better that I didn't get the same assh*le on the phone, and hope to get the correct mats before the end of the month. I'll keep everyone posted on the outcome. -Showking

 

I called CEC when I saw your thread and asked them to resolve this quickly...let me know how it goes

 

Dear Showking,

I assure you that we pride ourselves in giving exceptional customer service. I would kindly bring to your attention the fact that you never dealt with CEC on this purchase. You purchased the Techart mats from a third party and they never informed us of a problem until you recently called. As in all businesses, we must follow the proper chain of distribution and protocal. That said, I will be happy to look into this matter for you. If the mistake was made by CEC/Techart, we will take full responsibility and remedy it. As I told you when you called me a few minutes ago, in order to do that, I would need to get more information from your end.

Sherif Yassa
310.203.3900