Yes, indeed - a great return.
As I am in BC and probably will be bringing in a US car too, I would be very interested in knowing if this is MCL? As well, I am certainly interested in hearing others thoughts on various dealers in US they have purchased their cars from. Where I currently live, my dealer warranty service options are Vancouver and Calgary (each at least 1/2 day away). With my old SC I had v. good service with Calgary dealership and eventually with an indy shop, but next Pcar I plan on buying a CPO, so dealer reputation certainly interests me this time around.

 

Ummm.... I said that I now bring my car to an independent mechanic now - not likely someone who works at a dealer! Let go of your bitterness, it will only wear you down. Enjoy your Porsche!

 

I am a bit confused on this thread.

1) You bought a car despite not liking the attitude of the GM and the knowledge level of the salesperson .

2) You love the car though.

3) You complain about them.

Then you go to service--

1) The battery is charged rather than replaced .(I believe that battery warranty is two years before it is a routine wear issue) .

You complain that they did not replace it.

My opinion -- I don't believe that 100 percent of that dealership is awful . In fact reading your post I don't see anything they did that was just so terrible . If Not knowing the Hp is the worst you can come up with --consider yourself fortunate.
Even you , yourself bought the car .

As far as sales -- you are finished with them so to vent about it after the fact is too late . Besides --you have a great car so something went right.

As for service -- if they are the convenient dealership -- instead of dwelling on the one guy who didn't do the battery why not try to find the one guy who you can connect with on a positive light ?

There's got to be 50+ people who work at any given dealership . You only have to find ONE who can help you .

This way you can enjoy the car .
Life is too short and stressful days with a car you bought to have fun with are just not worth this "anger" which you describe .

You can't change them .. but you can change how you react to them so turing this negative into a positive begins with you.

Good luck .

 

Unless he meant adias, which is also laughable.

I sympathize with your being angry at their attitude, Michael, but you really should get over it. It sounds like you won. I assume you made a conscious decision to put up with their behavior instead of going elsewhere because they had the car with the options you really wanted. That's fine and they got to be presumptuous because they sensed that perhaps. But your half of that decision was getting the car you wanted and you were the one with the stick. You got to decide. So you won. You got the car of your choice.

Enjoy it and forget where you got it is my advice. Go somewhere else for service. Batteries are cheap. And boy, do I have experience with bad dealer behavior. They are people too, and not always as nice as their mothers could wish. It comes and it goes, like bad weather. But usually bad behavior comes back around to haunt you. Think of it that way and enjoy your car.

Incidentally, for future reference, the best new car dealers in an area essentially can sell any car in that area, not matter who has it on the lot. Hypothetically, that means you pay a little more because they first have to transfer the car to their own inventory, but not a noticeable amount in practice.

When you get serious you shouldn't be talking to anyone but a GM or the Sales Manager by the way. Basically, after looking around the area, you go in to the SM at the top dealer, talk a deal on a comparable car that may not be quite what you want, and finally say: "It's a good deal and a fine car, but it just isn't what I really want. The one I saw at Mugwump Motors in Fremont has it all. I'll have to go see whether they can match your deal on this one."

Being honest always helps, so this works better when you really would buy their car if the deal was enough better; but if you're dealing with the SM in the first place, this will almost certainly get you that car from the other dealer's lot. I know they offered to have a car brought over for us the same night from Beverly Hills Porsche when we were talking a deal at Auto Gallery thirty miles away in Woodland Hills. They couldn't find an example that impressed us and I had an offer in hand from BHP. We were ready to leave, explaining why honestly, as I say. As it happens, they found a newer car than I had planned to buy but with everything we wanted. Then they lowered the price to match the one at BHP. I'm not complaining either way you understand. We won. I could always drive the thirty miles myself.

Selling is about resolving problems in the potential customer's mind, so if you make sure the seller understands this is one of your problems, your last obstacle to purchase, you'll get the car of your choice wherever it is parked.

Gary

 

I'm not going to go point per point on everyone jumping on me. I do enjoy the car, but that has nothing to do with their knowledge, service or treatment of me and my girl. I loved the car on their lot that someone traded in, which also has nothing to do with the dealership. The sales guy didn't know a number of questions I asked, but I gave one simple example that a man doing this for a living for his whole life should know. I didn't write the entire experience because it would be a book, but considering I have bought a few cars in my life, this was the worst experience I have had so far from the initial moment I walked in and had to wait to have someone walk out to me standing next to the car (there were ZERO customers as it was 12/22) and multiple sales guys sitting at their desks. Then, making us walk in the rain to the Benz dealership (instead of driving us) where the finance guy is located. Waiting more than an hour for the finance guy to be free and then to walk in and he had nothing done. I had a mint M3 vert that I traded in and they tried to tell me it was worth about 30% less than any source I can find lists, which I also know is part of their game, but there are limits. I have only seen two cleaner M3s ever. I asked about the shift **** from the moment I drove it and it I was totally blown off. Later, when they asked me via a customer service (how did we do email), I responded with the truth. The GM wrote me back and then we spoke. He told me he would replace the shift ****. Then, when I arrived for him to replace the ****, he found out how much it would cost and decided he wouldn't replace it. He then gave me tire valve caps. I took the car back to where I bought it not b/c it is the closest dealer, but because I felt they were responsible for making the darn thing start properly. I shouldn't have to take it back twice for a simple fix like starting properly. I merely posted my bad experience so that others may think twice. I'm done with this thread, but wanted it up there for others to see. I have more details if anyone wants to PM me that I won't post here regarding my experience. I intend to go to a Rector Porsche in Burlingame CA, which is very close to my home for service and when I upgrade in two or three years (which I have done for the past 10), it will not be with them regardless of what they have on their lot. For someone to take the time to argue point by point with me about MY experience either means they work for this dealership (e.g., Gunther, Dave, etc.)or have way too much time on their hands.

 

Laughable? something I wrote is laughable? You have no idea what my experience was like as you weren't there. I thought we weren't supposed to be a..h...s on this forum and attack people. Writing that my post is laughable is rude.

 

I was responding to ADIAS. I'm new to forums and I didn't have the respond with quote thing down.

 

Sorry to hear of your experience. I guess I'm not surprised given that the Fletcher Jones Audi stealership here in Chicago, IL has a similar rep.

 

Michael,

I'm sorry to hear about your poor experience. I live in SoCal and go to Rusnak in Pasadena. The sales manager there really goes out of his way to make sure I'm a happy customer (for future reference). Is there another Porsche dealership you can take your car to for service? Sucks that you pay so much for a car and they can't take good care of ya...

 

Batteries on these cars can be really iffy because owners often do not drive them much. I don't know how many miles you had, but if it was low that could be the issue.
Once upon a time I bought a new car. Took it home and the battery was dead the next day. I really hated the dealership and frankly was very disappointed by the car after I actually had it. Expressed my complete dissatisfaction to the dealer. They took the car back and gave me all my money back. I was much happier and never looked back.
From the description of your car, it sounds really hot. Post some pics! Buying a used car is a trade. Servicing the car is completely open - the warranty is valid anywhere. Don't go back. Interestingly, I don't see any comments about liking the car. Maybe you hate the car as well and miss the M3. You probably can't get the M3 back, but otherwise maybe you want to unwind the deal. They may do it. Otherwise, I really think a used car purchase is a one time trade. You get whatever you can when you do it. Afterwards you're done. If it wasn't a good deal, you have experience for the next trade and you simply enjoy the car and forget about it. If you don't enjoy the car, unwind it. Life is too short.
In closing, I sold cars once. The best salesman at the dealership (by volume) had an English accent. He didn't even know if the car had a 4 cylinder or 6 cylinder engine. Didn't matter, he sold the most cars. You knew the HP anyway, what difference does it make if he does? Point is, YOU were prepared and YOU got an awesome car. Who cares about the GM? I went into a local dealer and realized the salesman knew more than I did. I was impressed. So what! He wanted $5k more for his car and he didn't get my business. I would have been happier if he was an idiot that priced the car more cheaply!
Post some pics man, I want to see that red stitching and accented dash!!

 

If you're going to be offended, you should read what was written first. It's more fun that way. What I said is that it was laughable to suggest adias is an employee of a car dealer. Publishing his credentials is certainly not my place, but adias is not that, and it would be obvious if you read anything else he posts.

You know... if you considered that my friendly post an attack, it becomes more likely that the problem was yours that day, not the dealer's.

Gary, who isn't a car dealer either
nor did he ever work for one

 

People come to forums such as 6SP because they are doing their own homework. In my experience, only 50% of Pcar salesman know anything. I've had a salesman say "oh yeah, this is the Carrera S, isn't it great.. you get the widebody, just like the Porsche Turbo"...

You just have to understand that being a car salesman is not most glorified job in the world (no offense to car salespeople, though). In a perfect world, they would have done their research and would know all the ins and outs of the product they are selling, but let's get real. I don't ask them any quesitons. To me, they are just there to open the door for you.

A bunch of car salesman a few years ago figured they could make heaps of money selling something else they knew nothing about... mortgages... and look what happened to THAT industry! They all lost their jobs and are now back to selling cars... Once you let go of certain expectations, you don't get as angry...

 

Were are you located?

PM me and I will give you more details if you want them.

 

Sorry to hear the negative points of your deal, hope you can get everything resolved with Fremont so that you are ultimately satisfied.

My only advice to you is before you assume that Rector is a better solution for service or sales, that you do a little more research. My personal experience with them is that I got reamed by their service department once and treated like crap on two different occasions by their sales department.

Driving a little farther south to Carlsen would be a much better solution, imho.

 

Sorry to hear about that. I had a similar experience a month ago at Porsche Livermore nearby when I was ready to buy one off their lot. The sales person didn't know enough to help me decide between models/options and made me felt like I'm in the way of him getting off work. It's sad indeed and I was turned off as a potential new buyer. There was no deal. I expected much better and consistent experience from them. But i'd rather porsche invest the money in better cars and service department than better sales people. Afterall, there is always 6speed to help with important decisions

Now that I got my 997, i'd love to hear if you find a better porsche dealer to do business with in the bay area.