Problem with Orange Tuning/Dectane Tail Lights
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Problem with Orange Tuning
I recently purchased Dectane tail lights from Frank at Orange Tuning in Germany. I love them and they work great and the smoked finish looks nice with my white 997. The problem:
Orange sent clear lenses at first. When I informed them, Frank asked me to repackage them and forward them to a gentleman in the US via a reputable service and he would send me the smoked set I had ordered and reimburse me for my costs. At least he did the former, but he has ignored numerous email requests to reimburse me for my postage costs. I have found Frank to be responsive in the past but sometimes not quickly so I sent him a few reminders over a two week period. Not a huge amount (~$20), but in the interest of full disclosure, some may find this information useful.
Orange sent clear lenses at first. When I informed them, Frank asked me to repackage them and forward them to a gentleman in the US via a reputable service and he would send me the smoked set I had ordered and reimburse me for my costs. At least he did the former, but he has ignored numerous email requests to reimburse me for my postage costs. I have found Frank to be responsive in the past but sometimes not quickly so I sent him a few reminders over a two week period. Not a huge amount (~$20), but in the interest of full disclosure, some may find this information useful.
Last edited by Vjgtrybno1; Oct 13, 2011 at 02:16 PM. Reason: Clarity
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I recently purchased Dectane tail lights from Frank at Orange Tuning in Germany. I love them and they work great and the smoked finish looks nice with my white 997. The problem:
Orange sent clear lenses at first. When I informed them, Frank asked me to repackage them and forward them to a gentleman in the US via a reputable service and he would send me the smoked set I had ordered and reimburse me for my costs. At least he did the former, but he has ignored numerous email requests to reimburse me for my postage costs. I have found Frank to be responsive in the past but sometimes not quickly so I sent him a few reminders over a two week period. Not a huge amount (~$20), but in the interest of full disclosure, some may find this information useful.
Orange sent clear lenses at first. When I informed them, Frank asked me to repackage them and forward them to a gentleman in the US via a reputable service and he would send me the smoked set I had ordered and reimburse me for my costs. At least he did the former, but he has ignored numerous email requests to reimburse me for my postage costs. I have found Frank to be responsive in the past but sometimes not quickly so I sent him a few reminders over a two week period. Not a huge amount (~$20), but in the interest of full disclosure, some may find this information useful.
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The information is useful as others who may be considering doing business with them may wish to know how they treat their customers. I was able to edit the title within the thread but not as it shows up on the forum, but I would do so if you would tell me how to do so.
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well i can tell you that 3 weeks ago i received my lights the next day they where foged up , did some research in the forums and other people have had the same issue my problem is that i emailed Frank the next day telling him if this issue till this day no reply , costumer service goes along way in my books and its not happening with this company .
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The information is useful as others who may be considering doing business with them may wish to know how they treat their customers. I was able to edit the title within the thread but not as it shows up on the forum, but I would do so if you would tell me how to do so.
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I get the foggy lights after washing the car. I park in the garage and live in Orange County, CA, so I really wouldn't see the fog issue any other time. There is clearly a seal that is not doing it's job! But as carrera997 say, what can ya do? I LOVE the look!
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Hey GTRR I would love to see what these lights look like. I have a 07 Carrera and am considering purchasing some I live in Coto De Caza, any chance you live near by and I could drive by and see them in person?
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The tail lights aren't sealed, they have vents. Likely that the heat of the LEDs make them more prone to fogging than stock lights.