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Buyers Beware - Super Tweaks Limited UK

 
  #1  
Old 01-31-2013, 04:09 PM
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Buyers Beware - Super Tweaks Limited UK

Hi 6Speeders....

This is just a friendly public service announcement to hopefully protect some of you from an issue I encountered with the company (Super Tweaks Limted) out of the UK....

They seem like a legitimate company etc., but I am frustrated with my experience so thought I would share....Maybe I am just being unreasonable??

So I searched the web after reading many articles about the quality of the Dectane LED Taillights for the 997 Turbo....Found them online at Super Tweaks and seemed like a good price (even with the wonderful sterling pound conversion)...So I buy them, check out, and my Credit Card was immediately billed....a few days go by and I am contacted via email that they do not actually have the ones I ordered.....I was Ok to wait (approximately 1 month)...So I did...I followed up and they finally marked them "Shipped" on my account. No problems really so far....

I looked at my CC statement online and see a $50.37 charge about a month later and so I call and email to find out why?? I was never told anything or authorized any additional charges. So the response back was for shipping I was told! ? When I initially checked out the invoice included an item that said FLAT RATE SHIPPING $8.08 and was included in the price....

So just be aware that these folks say FLAT RATE SHIPPING and charge you for it...then without any warning bill your CC for another large amount.

Maybe not unreasonable.....But a poor way to do business without even telling me....And very uncool in my opinion...

Hope this saves someone some grief and/or aggrevation.
 
  #2  
Old 01-31-2013, 04:19 PM
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As a vendor I would say that still seems quite crazy. If ever there is an added fee - for any reason - it should be presented to the customer and authorized. Especially crazy since they had charged you originally over a month prior!
 
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Old 01-31-2013, 04:48 PM
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I've had several instances like this in the past but they were fully disclosed initially as potential customs fees. I don't think you're overreacting if they didn't disclose possible fees ahead of time.
 
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Old 01-31-2013, 05:34 PM
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Yes...Thanks! I attached a gif file of the invoice for them...You have to choose your shipping method and I chose flat rate....Said $8.08...I know that seems cheap, but some businesses subsidize shipping in the cost etc....And looking at the total price it seemed to be about the same as others with cheaper prices and more shipping charge....Anyway, when you pay something that says FLAT RATE SHIPPING, I sure was not expecting an additional +$50 charge a month later....I was told "We are not in the business of cheating our customers, this is what it actually costs us" ....Maybe so, but disclose it! I may have purchased elsewhere.....When you add $50 to the cost, others were cheaper....And I know some will say, if you drive a Porsche 997 Turbo you shouldn't worry about $50...But I would say BS to that! If I make $5 yr or $500K a year , I watch what I spend (waste)...I am a baby boomer(barely!)

Anyway...Appreciate the comments...and just be aware....



DC
 

Last edited by therock88; 02-01-2013 at 04:23 AM.
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Old 01-31-2013, 06:35 PM
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I agree it should have been disclosed prior to charging your card.

I inferred that the flat shipping rate was most likely not for an international shipment. They should have caught that and confirmed you still wanted to order once they laid out the total cost to you.
 
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Old 01-31-2013, 08:56 PM
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I dont get it. Many of the online retailers do not invest any time in finding out how to ship items to foreigners without incurring excessive duty,taxes and shipping fees.
Here's two examples of companies who have done their homework:
B&H Photo: I can buy anything from them in the US and they ship via UPS and i get charged a reasonable shipping fee, normal taxes, and maybe $5.00 handling fee. That's it.
Another one: Tirerack.com: Buying 4 Michelin PS2's for my turbo, total taxes and shipping everything included $159 on a $1800 purchase.
Contrast this to companies like Suncoastparts: If you use their international shipping I was quoted $98 for shipping (20 pounds) and $50 for taxes using their Bongo transport. I had them ship UPS but even then, it came out to the same price because of UPS brokerage fees. If I had the same thing shipped from one of the above companies I would have paid no more than $70
So, I believe, that these companies that charge outrageous prices, just have not done their homework, they are lazy. All of the shipping companies offer services that include taxes and brokerage at a really reasonable rate. Why do they continue to rip off the consumer like they did you.
 
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Old 02-01-2013, 07:20 AM
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That's why I'm going with a domestic vendor for LED's. Did you also read the threads about the problems with Dectane lights? And virtually no customer service. It would be a real challenge to return those.
That much shipping sounds cheap, actually.
Here's the best part. I don't think you're done. If you paid in Sterling using your CC, you are going to be charged another 3% for a foreign currency international transaction. The exchange rate looks good initially, then you get hit with the commission later. Same thing happens if you buy something from Canada for us in the US.
 
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Old 02-01-2013, 11:19 AM
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Originally Posted by ryem3 View Post
That's why I'm going with a domestic vendor for LED's. Did you also read the threads about the problems with Dectane lights? And virtually no customer service. It would be a real challenge to return those.
That much shipping sounds cheap, actually.
Here's the best part. I don't think you're done. If you paid in Sterling using your CC, you are going to be charged another 3% for a foreign currency international transaction. The exchange rate looks good initially, then you get hit with the commission later. Same thing happens if you buy something from Canada for us in the US.
Yes...I am going to hope for the best on the lights....And I already got hit for the exchange fee...That really sucks too. Oh well, I guess when you boil it down, this stuff is all just a waste of money ....Don't really NEED any of it

Thanks
 
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Old 08-21-2014, 04:23 AM
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I'm experience alot of problems with Super Tweaks, sent them several e-mails and they dont answer. Also tried to call without any luck. This seems like the perfect scam. Ordered products for 4k GBP... Buyers be aware!
 
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Old 08-21-2014, 10:59 AM
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Originally Posted by therock88 View Post
Yes...I am going to hope for the best on the lights....And I already got hit for the exchange fee...That really sucks too. Oh well, I guess when you boil it down, this stuff is all just a waste of money ....Don't really NEED any of it

Thanks
I agree with you, charging a customer's credit card without pre-authorization for undisclosed items (regardless of how legitimate the charge is) is not good business practice. At the very least, Super Tweaks should have notified you of the additional charge via email. Not every business is customer service savvy, hope the dectanes work out, GL.

We don't really NEED any of this...but we indulge ourselves anyway
 
 
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