Extending Warranty - Fidelity Platinum Claims Issues?
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Extending Warranty - Fidelity Platinum Claims Issues?
Looking at picking up a second hand 2012-2013 Cayenne TT to replace my S4, (supplementing my 997tt) and have to immediately think of extending the warranty on it. I have gotten decent quotes for the Fidelity Platinum coverage (which seems to be the upper echelon of aftermarket warranty) - but seem to have a very vague understanding/feeling of actual difficulties in getting no problem coverage, issues, ease of claims/turnaround time.
If you google the 'Platinum Fidelity' warranty - its one horror story after another on consumer review websites. Surely spending $4+ K on a warranty and then still jumping through hoops cannot be the standard here?
Who here has actual experience with Porsche at their Porsche dealer obtaining coverage and has a thumbs up or thumbs down for Platinum Fidelity coverage?
I have never had aftermarket warranty on any of my cars as my 997s have been bulletproof or Id get rid of my cars before OEM warranty runs out - but on something as complex as a cayenne with all its gizmos, air suspension and such, Id rather insure it with a solid warranty.
Please share!!
If you google the 'Platinum Fidelity' warranty - its one horror story after another on consumer review websites. Surely spending $4+ K on a warranty and then still jumping through hoops cannot be the standard here?
Who here has actual experience with Porsche at their Porsche dealer obtaining coverage and has a thumbs up or thumbs down for Platinum Fidelity coverage?
I have never had aftermarket warranty on any of my cars as my 997s have been bulletproof or Id get rid of my cars before OEM warranty runs out - but on something as complex as a cayenne with all its gizmos, air suspension and such, Id rather insure it with a solid warranty.
Please share!!
Last edited by socialpro; Jun 9, 2015 at 03:10 PM.
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We're an independent Porsche repair shop out here in Pasadena, CA - and we get the joy of dealing with our customers extended warranty companies quite often actually.
Far and away, Fidelity - especially at the top tier Platinum coverage is the best to deal with. Obviously the more you pay, the more they cover so read over the fine print carefully. But they generally come out to inspect cars if needed (over a certain claim amount) in a very timely manner, and they are fair with their observations when processing claims.
Of course, it helps to have a reputable shop/dealer explaining to the inspector how these issues arise and why they should be covered. We try to go to bat for our customers via the extended warranty companies whenever possible!
I'd have no hesitation recommending Fidelity-Platinum to friends and family depending on the car they are purchasing. Besides, you won't be the ones jumping through any proverbial hoops - it'll be your choice of repair shop doing the legwork (if they are a good shop!)
Far and away, Fidelity - especially at the top tier Platinum coverage is the best to deal with. Obviously the more you pay, the more they cover so read over the fine print carefully. But they generally come out to inspect cars if needed (over a certain claim amount) in a very timely manner, and they are fair with their observations when processing claims.
Of course, it helps to have a reputable shop/dealer explaining to the inspector how these issues arise and why they should be covered. We try to go to bat for our customers via the extended warranty companies whenever possible!
I'd have no hesitation recommending Fidelity-Platinum to friends and family depending on the car they are purchasing. Besides, you won't be the ones jumping through any proverbial hoops - it'll be your choice of repair shop doing the legwork (if they are a good shop!)
Have you guys ever dealt with "USWC"? uswarranty corp ? and if so what was the experience like good/bad? Seems like they offer a lot car rentals/roadside ***./towing also transferrable if vehicle is sold.
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Wonder if its a Midwest or east coast company? Im in Indiana and that's what my local dealership is offering.
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I have a fidelity platinum warranty. I have had to use it on 2 different occasions and they have been great. They replaced a RMS, IMS flange? And the locking mechanism for the cabriolet top. I only payed the deductible and I think fluids and sales tax or something like that just as it is outlined in the policy. It has saved me thousands and I wouldn't hesitate to get a warranty with them again if I needed one.
Ken
Ken
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my previous '02 996C2 had rms/ims cover covered by fidelity warranty platinum -repairs done at local porsche dealer. Few other minor items also covered on same car as well as '07 987.1 Boxster- Only issue in reading contract & in talking with dealer is if the car has >50k miles there is clause in contract something about gradual deterioration of an item is excluded if car has >50k miles on it.
dealer advised that upper strut bearings on '07 987.1 would probably not be covered by Fidelity as car had >50k miles- didn't pursue repair yet so can't be sure.
dealer advised that upper strut bearings on '07 987.1 would probably not be covered by Fidelity as car had >50k miles- didn't pursue repair yet so can't be sure.
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Looking at picking up a second hand 2012-2013 Cayenne TT to replace my S4, (supplementing my 997tt) and have to immediately think of extending the warranty on it. I have gotten decent quotes for the Fidelity Platinum coverage (which seems to be the upper echelon of aftermarket warranty) - but seem to have a very vague understanding/feeling of actual difficulties in getting no problem coverage, issues, ease of claims/turnaround time.
If you google the 'Platinum Fidelity' warranty - its one horror story after another on consumer review websites. Surely spending $4+ K on a warranty and then still jumping through hoops cannot be the standard here?
Who here has actual experience with Porsche at their Porsche dealer obtaining coverage and has a thumbs up or thumbs down for Platinum Fidelity coverage?
I have never had aftermarket warranty on any of my cars as my 997s have been bulletproof or Id get rid of my cars before OEM warranty runs out - but on something as complex as a cayenne with all its gizmos, air suspension and such, Id rather insure it with a solid warranty.
Please share!!
If you google the 'Platinum Fidelity' warranty - its one horror story after another on consumer review websites. Surely spending $4+ K on a warranty and then still jumping through hoops cannot be the standard here?
Who here has actual experience with Porsche at their Porsche dealer obtaining coverage and has a thumbs up or thumbs down for Platinum Fidelity coverage?
I have never had aftermarket warranty on any of my cars as my 997s have been bulletproof or Id get rid of my cars before OEM warranty runs out - but on something as complex as a cayenne with all its gizmos, air suspension and such, Id rather insure it with a solid warranty.
Please share!!
The techs deal with warranty companies quite often and they can tell you how good (or bad) the company is regarding claims.
I can tell you that even the best aftermarket warranty companies will seek to find a valid reason to deny a claim. That is their business.
But you can learn from the techs what things you can do to improve your chances of if there is a claim to receiving the coverage to which you believe you are entitled.
This helps too in that the tech has the knowledge of how the car was treated/serviced to argue on your behalf regarding the claim. No tech will lie to a claims adjuster as then the tech would never have another car's warranty claim honored even if the claim was valid.
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My best advice is to speak with the techs where you will have the car serviced and any warranty work done on the car to get their feedback.
The techs deal with warranty companies quite often and they can tell you how good (or bad) the company is regarding claims.
I can tell you that even the best aftermarket warranty companies will seek to find a valid reason to deny a claim. That is their business.
But you can learn from the techs what things you can do to improve your chances of if there is a claim to receiving the coverage to which you believe you are entitled.
This helps too in that the tech has the knowledge of how the car was treated/serviced to argue on your behalf regarding the claim. No tech will lie to a claims adjuster as then the tech would never have another car's warranty claim honored even if the claim was valid.
The techs deal with warranty companies quite often and they can tell you how good (or bad) the company is regarding claims.
I can tell you that even the best aftermarket warranty companies will seek to find a valid reason to deny a claim. That is their business.
But you can learn from the techs what things you can do to improve your chances of if there is a claim to receiving the coverage to which you believe you are entitled.
This helps too in that the tech has the knowledge of how the car was treated/serviced to argue on your behalf regarding the claim. No tech will lie to a claims adjuster as then the tech would never have another car's warranty claim honored even if the claim was valid.
+1 Well said.
There is a protocol that the dealer must follow when submitting a request for approval of a claim. Some of the online critics whose claims were denied might not be willing to admit that protocols were not followed and Fidelity (or any warranty company) will quickly deny requests made after the repairs
were done, or insufficient information to evaluate the claim.
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