I want to share my Fidelity Warranty Service experience so others know what to expect.

I took my 2007 997tt to the dealer because the TPMS system wasn't working. I have 19,000 miles on the car. From reading other posts on this forum, I knew to expect that the sensor batteries were dead.

When I called the dealer to make an appointment, they said it would take about four hours to complete the job. To remove the wheels and remove/replace the sensors should really only take less than two hours. No problem. I figured they quoted extra time for the purpose of over promising; rather than keeping the car longer than promised and having an upset customer.

When I brought the car there, they verified that three of the sensors were dead and the fourth would fail in a month. They called Fidelity Warranty Service to get approval to replace all four sensors and tire valves. Fidelity said they needed to send an inspector before they would approve replacing the sensors and tire valves because the total price was $1336 USD!!! (Parts $812 / Labor $524). No problem for me because it's covered. I would just pay the $250 deductible.

The dealer service advisor said that usually the inspector would approve it the same day. No problem. They arranged a car rental for me. Fidelity's Platinum plan pays $35 per day for the rental. I expected to pick my car up later that afternoon, after work. Nope, the inspector didn't show. I called Fidelity to inquire when the inspector was going to show up. They said it would be anywhere from 36 hours to 48 hours. No problem for me. They were paying for the car rental.

I happily picked-up my car the next day.

For those of you who need to have their TPMS sensors replaced, you now know the price for it at the dealer. Also, if you use Fidelity, expect to have your car in the shop longer than usual if the cost of the repair is over $1200 (that's the price the Fidelity rep said would require a visit by their inspector - I'm not sure if that's true because he didn't sound believable).

 

On the flip side, if you go to an indie and they replace the sensors with aftermarket parts and charge you less money for the whole thing it is unlikely that Fidelity will send anyone to inspect the car. You'll be out the door in 2 hours and the headache would be avoided.

FWIW Fidelity paid for my front upper strut mounts and rear control arms replacement without asking a question or sending anyone in. $1500 later (paid by Fidelity) the car doesn't make any more clicking sounds and alignment is perfect.

YMMV

 

Fidelity sounds like it covers wear and tear items. I have SAL and it doesn't cover such items. it's more around the power train.

 

Yes, Fidelity's coverage is outstanding. Better than CPO in fact.

 

Fidelity coverage is great - I have had excellent experience, it's the dealer that I took it to that is a royal A-HOLE..............

 

good to know
I bought a power train warranty from them (2006 C2S) afraid of IMS and other engine issues I can't afford...

 

what does fidelity cost? approx

-Jose

 

depends on dealer upcharge but you can expect to pay around 3000 for the best plan they have (platinum) which covers almost everything and is good for 6yrs 100,000 miles.

 

also depend on many factors. (year, millage, still CPO or not)

 

I don't think they have fidelity in Canada. It was easycare and SAL. Easycare pulled out of Canada, too small of a market I guess. SAL is it

 

6yrs/100k on top of whatever the car has now?


-Jose

 

Can I buy the fidelity warranty at a dealer even though I bought the car from a private seller?

 

Yes, absolutely. Fidelity may ask for a copy of a recent PPI.

 

Steve (slaaw),

PM me with your email. I wasn't able to PM you.

 

Hey guys I have to drop about 3 grand next week for tag fee for wife's cayenne so I could maybe handle another 3 grand for a warranty for my turbo but I'm seeing guys paying 4300+ for fidelity platinum which is too much for me right now.

Does anyone know how much fidelity gold costs or if they have a shorter term plan that isn't as expensive but still covers major stuff?? No one is around on weekend for me to call so any info would be great.