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Please help! Radio not working after attempting Dension install.

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Old 06-11-2015, 09:29 PM
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Please help! Radio not working after attempting Dension install.

Really hoping somebody can help! Tonight, I attempted the Dension install. Removed all the appropriate panels, and I wired the power from the cigarette adapter. Then, I unplugged the optical cord from the existing audio system and plugged in my Dension unit. To test the unit, I turned over the key and the screen lit up showing the outside temperature (default for radio turned off). I then pressed the radio power button and I saw the typical "Vantage Audio" logo before it turned right back off to the temperature screen. Because of this, I wanted to test the optical wire back in it's original configuration, so I removed the Dension unit, plugged the optical cable back into the radio, and repeated the test. Same results! The radio is now not working in it's original configuration.

Thinking it also might be related, the door windows now don't auto rise/lower when closing/opening the door.

I checked the fuses in the trunk and the ones under the passenger footwell, and they're good.

What do you suggest?
 
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Old 06-11-2015, 09:48 PM
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Originally Posted by Whag460203
Really hoping somebody can help! Tonight, I attempted the Dension install. Removed all the appropriate panels, and I wired the power from the cigarette adapter. Then, I unplugged the optical cord from the existing audio system and plugged in my Dension unit. To test the unit, I turned over the key and the screen lit up showing the outside temperature (default for radio turned off). I then pressed the radio power button and I saw the typical "Vantage Audio" logo before it turned right back off to the temperature screen. Because of this, I wanted to test the optical wire back in it's original configuration, so I removed the Dension unit, plugged the optical cable back into the radio, and repeated the test. Same results! The radio is now not working in it's original configuration.

Thinking it also might be related, the door windows now don't auto rise/lower when closing/opening the door.

I checked the fuses in the trunk and the ones under the passenger footwell, and they're good.

What do you suggest?
I've been struggling myself for months (as you may heave read) without a working sytem untill today.. What you're describing is what I've encountered a number of times as well. Since you're back in the original configuration I suggest to pull the fuses (the 2 in the foot well that power the radio and mid-console, can't remember the no's) and leave these-out for 10 minutes.

Do remember to keep the trickle-charge on your battery since Audio-related work seems to drain the battery quick (it did on mine).

Good luck!
 
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Old 06-11-2015, 09:50 PM
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Originally Posted by sdekoning
I've been struggling myself for months (as you may heave read) without a working sytem untill today.. What you're describing is what I've encountered a number of times as well. Since you're back in the original configuration I suggest to pull the fuses (the 2 in the foot well that power the radio and mid-console, can't remember the no's) and leave these-out for 10 minutes.

Do remember to keep the trickle-charge on your battery since Audio-related work seems to drain the battery quick (it did on mine).

Good luck!
It's Fuse F66 and F43 (see here: https://www.6speedonline.com/forums/...ml#post4344678)
 
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Old 06-11-2015, 10:09 PM
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Originally Posted by sdekoning
I've been struggling myself for months (as you may heave read) without a working sytem untill today.. What you're describing is what I've encountered a number of times as well. Since you're back in the original configuration I suggest to pull the fuses (the 2 in the foot well that power the radio and mid-console, can't remember the no's) and leave these-out for 10 minutes.

Do remember to keep the trickle-charge on your battery since Audio-related work seems to drain the battery quick (it did on mine).

Good luck!
Awesome, thank you! Will try this tomorrow. Also just noticed the cigarette outlet power is out too.

So, resetting the audio system by leaving those fuses out for 10 min finally solved your problem?
 
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Old 06-12-2015, 02:53 AM
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Originally Posted by Whag460203
Awesome, thank you! Will try this tomorrow. Also just noticed the cigarette outlet power is out too.

So, resetting the audio system by leaving those fuses out for 10 min finally solved your problem?
You may have blown another fuse since your cigarette power is out. Our cars have Volvo systems with the 6CD-changer being a well known trouble-child.

In my case it did solve the issue of the none-working radio. Still don't have that Dension up and running though.

Also, make sure you have the latest firmware on your Dension: http://www.dension.com/knowledge-bas...my-gateway-500
 
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Old 06-12-2015, 10:47 AM
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Originally Posted by sdekoning
You may have blown another fuse since your cigarette power is out. Our cars have Volvo systems with the 6CD-changer being a well known trouble-child.

In my case it did solve the issue of the none-working radio. Still don't have that Dension up and running though.

Also, make sure you have the latest firmware on your Dension: http://www.dension.com/knowledge-bas...my-gateway-500
Thanks. Did you have the window problem too (not automatically going up/down when closing/opening the door?
 
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Old 06-12-2015, 11:30 AM
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Originally Posted by Whag460203
Thanks. Did you have the window problem too (not automatically going up/down when closing/opening the door?
Nevermind about the window - fixed it. Think disconnecting the battery caused that problem. Reset it by moving it all the way down and holding 5 secs, then up and hold 5 secs.

Also, looks like the cigarette port is just a loose wire.

Only remaining problem is the radio - I will get to pulling the audio fuses tonight. Fingers crossed that it works. When replacing the carpet for the fuses, do any of you use extra tape or glue? The existing tape is shot.
 
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Old 06-12-2015, 11:39 AM
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Windows reset procedure:
1. key in with ignition switch on and doors closed
2. press and hold the window switch down and hold it until you hear a click
3. pull and hold the window switch up and hold it until you hear a click
4. repeat 2 & 3 for other window switch
 
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Old 06-12-2015, 07:46 PM
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Originally Posted by sdekoning
I've been struggling myself for months (as you may heave read) without a working sytem untill today.. What you're describing is what I've encountered a number of times as well. Since you're back in the original configuration I suggest to pull the fuses (the 2 in the foot well that power the radio and mid-console, can't remember the no's) and leave these-out for 10 minutes.

Do remember to keep the trickle-charge on your battery since Audio-related work seems to drain the battery quick (it did on mine).

Good luck!
Unfortunately, this didn't fix the problem. Left the two fuses out for 10 minutes, plugged them back in, powered up the car and the radio still cannot get past the "vantage audio" screen.

One thing I do notice with the optical cables is that there is light coming out of the radio where the cable plugs into but no light coming out of the cable.

What next? Any other things I can check? I wonder why others haven't had this problem when upgrading their systems.
 
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Old 06-12-2015, 08:43 PM
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Originally Posted by Whag460203
Unfortunately, this didn't fix the problem. Left the two fuses out for 10 minutes, plugged them back in, powered up the car and the radio still cannot get past the "vantage audio" screen.

One thing I do notice with the optical cables is that there is light coming out of the radio where the cable plugs into but no light coming out of the cable.

What next? Any other things I can check? I wonder why others haven't had this problem when upgrading their systems.
If the light comes from the radio, but once you connect the fiber optic to that output/light and the fiber optic does not transfers the light, the cable is broken. Try to replace it with a cable supplied with the Dension.

If they light is not "looped" your systems won't work.

Do you have power on your cigarette socket back yet?
 
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Old 06-13-2015, 01:13 AM
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Originally Posted by sdekoning
If the light comes from the radio, but once you connect the fiber optic to that output/light and the fiber optic does not transfers the light, the cable is broken. Try to replace it with a cable supplied with the Dension.

If they light is not "looped" your systems won't work.

Do you have power on your cigarette socket back yet?
Thanks, that makes sense. Got power back in the cigarette adapter - it was a loose wire. The radio is the only problem...
 
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Old 06-14-2015, 12:47 PM
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Any other thoughts?
 
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Old 07-17-2015, 08:58 AM
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Originally Posted by Whag460203
Any other thoughts?
So, I'm still stuck. It's been over a month, and I'm without a radio or CD player (I drive my car everyday, as it's my only car). Somehow, unplugging and re-plugging in the optical cord from the main console messed something up. The wires are in their exact original configuration, and my Dension unit is still sitting in my garage. Everything else in the car works, except the radio. Super frustrating...

Since having the problem, I've moved to Minneapolis, and there are only a couple exotic car audio specialists out here. Neither can figure it out.
 
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Old 07-17-2015, 11:26 PM
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did you take the optical cable out of the black tyco connector (has a blue retaining clip that needs removed???) if so, reverse the optical cables from where they are currently are and retry.

I seen my fair share of cut optical cables, but never in my life seen a broken one by removing the radio
 
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Old 03-14-2016, 04:22 PM
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Originally Posted by JBONDOx
did you take the optical cable out of the black tyco connector (has a blue retaining clip that needs removed???) if so, reverse the optical cables from where they are currently are and retry.

I seen my fair share of cut optical cables, but never in my life seen a broken one by removing the radio
Tried that - no luck. Anyone else have any thoughts? I've had no radio for about 8 months now. I'm in Minneapolis now and nobody seems to know how to fix it.
 


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