Appreciate everyone's responses on this. I do have the owner manual but was mostly concerned about the experience of the tow company. My dealer recommended the company they use so we're all set. Thanks again for your input.

 

For future reference, my car was driven onto and off the flatbed (granted, a privilege you don't always have). The tow hook wasn't used, it was secured from underneath at each corner. The flatbed had a gentle curve to it, which meant no clearance issues. The delivery driver used ~2" rubber matting at the bottom of the ramps, like gym mats, to help the angle transition and not scrape the front bumper. He went slow and I was quite pleased with the delivery service. Can't say the same for the pickup service however, as you might notice the scrape on the front lower left of the bumper...
(Melbourne Australia)

 

While on the topic...has anyone succesfully installed/used any aftermarket tow hooks? Whether it be permanent or just for track days. I'm trying to find one and not even sure where to begin as I'm not sure what our AM thread measurements need to be.