I picked up a brand new Jet Black Metallic V6 from the dealer custom ordered and arrived with 20km on it. Noticed right away in the sun there were swirls all over the car?

is this acceptable from those who picked up a custom order car?

Not sure if i should lower the porsche customer survey rating because of this.

However, i saw a black panamera GTS in their showroom that looked perfect. Maybe they professionally detail showroom cars only since they are for display?

I am thinking about bringing it to have it detailed and polished after the winter for about $200

 

I personally don't think it is acceptable. Before the vehicle arrived, you should have asked them not to wash or polish it and you'd do it yourself. I highly doubt if it happened at the factory. Probably at your dealer. Probably too harsh or put it thru a machine before handing the keys to you.

 

Every car from the factory will have swirls on them. Some worse than others. They've been wiped down, washed at the VDC and dealership a number of times. Deep scratches through the clearcoat are obviously not acceptable.

 

+1

The cars inside look better because they are under showroom lights. the Sun shows all. When I got my JBM S it had swirls and scratches, anything that has been washed or wiped down will have marks.

 

Yup. If you have frequented any detailing forums, you'll see many a thread on cars taken directly from the showroom/dealer lot to a detailer. Paint defects galore you might not expect from a 'new' car, but they're unavoidable.

 

It's relative, but if they are as discribed I'd say no. They will have to be buffed out of the clearcoat. It sounds like someone "cleaned/waxed" the finish with some solution and rubbed it with some kind of cloth in a circular motion.

A new vehicle should never have obvious swirls. I picked up my wife's jet black Infinity at the same dealer I got my Meteor gray Cayenne. There are 0 swirls/scratches on either. I have wash/waxed both vehicles myself for a year now and they both are still swirl free.

Note that it only takes one bad cleaning to swirl a jet black finish. But, when properly double bucket washed, clayed and waxed, nothing looks better. Never ever take a jet black finish into a non-touch free wash.

See if the dealer will have it detailed (free) by someone who knows what they are doing.

 

You're correct in that everything is relative. But to think your or any 'new' car has '0' swirls just means you're not looking hard enough. Even the most diligent of car washers can't prevent some marring of the paint. If you have truly managed to not introduce any imperfections in the paint and have not given it a machine polish in an entire year, you need to patent that technique right now!
As for 'touch-free' washes, I wouldn't do those either. The only reason they're 'touch-free' is because they use harsher chemicals to strip not only dirt but also any LSP layer it may still have.

 

not acceptable, but not a big deal either if they are willing to make it right.

 

A light wax with a polish will remove the hairline. Do the work yourself and you'll be happy.
From the factory after they test track our cars, they run them through the blue foam brushed in-house car wash. That in itself can swirl some, but it's bit that bad, nothing you can't fix. Scratchea through clear coat or bad scratches if make them take it to a professional Detailer, NOT a lot tech or in-house, and have them professionally detail your car inside and out!! I've had a dealer do that before.

 

Your dealership will have a full-service detailing capability. Have them detail it to your specifications. My dealership has 5 import dealerships they service under one reconditioning/body shop center. They make anything spotless. Your's will have similar ability. However, if you're like me, you'll want to do it yourself.

 

Perfectly worded by Bonehead and I totally agree with his post. For those who might not know LSP stands for last step product (it could be wax or sealant) which is what protects the clear coat. I told my dealer not to touch my JBM Cayenne. I just don't trust their detailing crew.

 

This is why I stay away from black cars...owned one years ago and the maintenance was nightmare. Even if you pay for professional details now, the swirls will come back. You just have to be very motivated to keep it swirl free.

I just want to wash it once a while and be done with it.