hey guys

i own a jet black v8 vantage aston martin .

so the car some scratches and swirls all around the car i looked around and i found a zymol authorized detailer where i live you rarely can find detailers .

so the offered me paint correction (removal of scratches and swirls) and there zymol royal wax.

after they where done it was shining like crazy 2 days adter i took it to wash then i found out the swirls are even worse under the sun thats after 4 days of work.

i took it back to them and raised hell they took the car apologized and did it all over again this time most of the swirls are gone. but i noticed some orbital swirls in different locations of the car is this caused by the machine they are using ?
and in some area when u look from an angle you can see that the paint became wavy !!!!!!!!

any idea what might have happened and what can i do ?

thanx

 

That is very unfortunate, especially for a detail that was probably very expensive using Royale wax. It sounds like the detailer was not correcting the paintwork properly, and used polishes that were filling the swirls instead of removing them. I would either find a different detailer, or invest in some products that will properly correct the paintwork and do it yourself. I can ship you the right machine, and products to properly remove all the swirls. If you can invest one full day polishing your car, this would pay off, as you could polish and wax your Aston many times over with this kit. Best of luck.



John

 

I agree with John.

 

i invest a day a week taking care of my cars . but the thing is i need a result the detail sho took almost 2500 usd and 6 days to work on it

the end result more swirls buffing marks scratches on the chrome trim and the headlights
i even found polish residue between the trims

i never used a buffing machine before is it that hard to do ur self?

oh by the way the package at the shop that i paid for entities me 1 coat of zymol royal a month for 50 usd .

so if i get the paint correction right i can get it coated with zymol royal every onth for 50 usd

 

Find a different detailer and have that original detailer pay for it. I agree with john! they used some polishes and glazes that fill the swirls untill u wash it.

 

sounds like the shop you went to is subpar

i would go to another shop or have it shipped to get the job done right

 

Learning to detail is like anything, it does take time and effort. I will never be as good as a professional detailer, but I have better results than the detail jobs I use to get. I use to take my cars to a detail shop and pay the 300 bucks for the detail and I thought that it looked pretty good. Now that I do my own cars, the results are much better.

I would say that it takes me about 8 to 10 hrs to do a complete exterior detail. I usually split it up over 3 days. First day I do a wash and clay and dress the tires and wheels. The next day, I'll do the first of a 2 step polish. The last day, I'll do the second polish, followed by glaze and wax. Usually, you only need to a detail like this once a year. If your car is not a daily driver, you may only have to do this every couple of years. Usually, I just do a one step (mild) polish/waxing/glaze every 6 months and wax monthly. If you carefully hand wash your car, you'll avoid a lot of the swirls and scratches.

On a black car, don't try to get out every swirl/scratch. Without an orbital polisher and going to the next step of compounding/wet sanding, you're not going to be able to. However, I bet that you can get out 90% and with a good glaze and wax, you'll hardly see them. Also remember that you only have so much clear coat and being over zealous is not always a good thing.

Just drop John a line and he'll set you up with the proper equipment. There's tons of video on youtube that can show you how to detail. Just start out a car that you don't mind experimenting on and see how you like it.

I know that I could take my car to John and he would do a MUCH better/professional job than me, but I really enjoy doing it myself.

 

Very well said...Most DIYers don't realize how powerful this forum is with the advice given and the caliber of vendors behind those advice. I know if I was a DIYer, I'd find the vendor closest to me, stop by, get products, pay for a few hours of tutorial, and detail my own cars.

 

Oh, I forgot that Moe also has a great line of products. BTW Moe, thanks for the speedy delivery of my order!

 

First off, very sorry you had to go through this experience considering the car you have and the amount of money spent so far on the detail, not to mention the 6 days of not having your Aston Martin.

Without seeing the car, I'm only going by what you've described. With that said, here's how I'd approach it:

1. Contact the detailing company you took your car to and speak to the owner or principal. Explain to him/her you've given them two opportunities to work on your Aston Martin, and both times, the results have been less than satisfactory. Let them know, this needs to be validated (and we can do that if you post some pictures), that there are buffer trails and halogramming on the paint which is a result of improper technique when polishing. The fact that the swirls only appear after a few washes, further validates the products are filling in the improper machine polishing technique. Let the owner/principal know you'd like a full refund. If this works, great. Buy some products and tools and detail it yourself. Any of use vendors would be glad to get you the products and spend time with you and explain the process.

2. If the above step is not successful, contact Zymol Headquarters here in US. You may also contact Zymol UK as they are the ones that authorize "licensed detailers". Explain your situation and have them try and remedy something with your "authorized zymol detailer". Zymol Corporate should stand behind their detailers and their abilities. They charge a lot for detailers to become "authorized" and part of that money includes proper training and insurance for such unfortunate events. Hopefully this resolves the whole issue and you get your money back or someone from Zymol Corporate steps up and takes care of properly detailing your Aston Martin.

3. Not sure what laws are in your country, but if the above two steps do not work, you can hire a competent detailer in your area, or anywhere in the world, have them fix the issues with your car, and take the detailing company to court for the cost of the original detail and the cost of the new detail and all expenses involved.

4. Do nothing. Consider this a lesson learned, post who the detailing company was here on 6speed and let karma do the rest.

It's unfortunate that these situations happen, but they do. I cannot stress how important it is to check people's credentials and google is a great start. Just because someone uses a certain brand, charges a certain price, and makes certain claims, doesn't mean they're the genuine article. Remember, buyer be aware. I wish you all the best luck and knowing the brand equity of zymol and not wanting to tarnish that worldwide image, I'm hoping the results are a win-win for all parties. Let us know how it turns out.

 

guys thanks allot .

well let me first explain my background in detailing i had i white 997 tt that i use to polish no swirls that are visible . used over the counter products like turtle wax and stuff . when i got my aston i decided to do every thing my self so i went ahead i googled every thing possible about detailing ( if i knew this forum existed 3 months back it would have been awesome u guys are very helpful and professional) so i went on bought the everything possible a clay bar (zymol) the lube i got a polish but i did a hand polish then i hand waxed it with zymol concours the results where ok . what really impressed me was the meguiars NXT 2.0 the results where fantastic .
so last month the swirls really bothered me and i wanted them gone for good . so i looked every where for professional detailers ( what amazed me is the amount of exotic and luxury cars that are here and saudi and not one proper detailer )

until i found the zymol authorized detailer i was so happy to see it i went in amet the owner and he gave me a tour and showed me the portfolio of cars he had done slr's bugatti's enzo's lambo's you name it . so he offered me the following package 2500 usd for a full detail paint correction then using the royal glaze and the package also includes a monthly visit for 50 usd for a quick cleaning and a coat of zymol royal so it sounded good i paid him and got my car in to be honest it was in bad condition swirl marks every where so they started and told me we need 3 days i came back they asked for another 3 days . the car was amazing i even used the scope there was not a single scratch or swirl then they applied the royal wax . they told me not to wash the car for 3 days and i didnt i took it back to them for washing and when i they did that and under the lights they have in the shop i saw swirls buffing trails scratches on the headlights chrome trims and i noticed like a wavy pattern on the reflection of the paint .
sadly the laws in this country is nothing u can really count on they would even drop the case just because detailing is silly and not really a common thing here . so i really had to deal with it my self i went this morning to the detailing shop i talked with the owner and showed him the car and expressed my disappointment the guy apologized and promised me he will deal with it and get the job done correctly . and he explained why he wasn't able to remove swirls he stated that he used zymol HD cleanse 1 pro line which is a mild abrasive but it wasn't powerful enough he tried another compound but they are mild .

since zymol doesn't manufacture polishes only glazes he always used scholl heavy cut compound then moves on to a fine cut . but he is out of stock and had none available he said his shipment will arrive in a couple of days . and that should do the job perfectly

i still have my doubts am not sure if this product is safe and will it do the job ? and what about the chrome trims is there any way he can remove the swirls ? headlight ?
will these products eliminate the wavy pattern am seeing ?

personally ill buy the kit and start working my self on the other cars i own

 

which product would be good to remove the swirls not just fill them in? I think we would all like to know which products would be good to use as the repair.. I know I would

 

Thank you Sir! We try and get orders out within hours of being placed. How do you like the newer einszett bottle? I had shipping send you the new one as we no longer sell the old one. It's a bit more expensive, but it's suppose to be better.

 

Menzerna....by far. They have been THE most consistent and proven choice for us. The only time things may go wrong is when the weather is really cold. Some of the polishes don't do well in colder temps. But for most of the cars out there and most of the imperfections, IMHO, there's nothing that can come close to the results Menzerna Super Intensive and Super Finish can achieve together. With the wide variety of pads, those two polishes can tackle almost anything.

 

The reason your white car looked good was because it was white. White and silver cars hide the swirls really well.

I don't know how bad your swirls are, but I assume that your car is pretty new and the paint is in good condition. I would be weary about having them using compound on my car. That's really aggressive and will definitely take out the swirls, but also take off a fair amount of clear coat. I think most detailers will start with the least aggressive polish that will do the job.

At this point, I would ask for my money back and move on.


Moe, the spray bottle works really well. Took me a couple of squirts to figure it out, but puts out a nice puff of spray!