A history of RMS failures, and a crank 0.17mm off center. Bad news... I need a new engine. Even worse news... the car is 2 years out of warranty. Oh cr@p!!! I'm thinking "That doesn't sound like a cheap fix." But the crew at Barrier did an excellent job of requesting an engine replacement from Porsche. Now the good news... Porsche said OK, put in a new engine. Many, many thanks to the crew at Barrier. Those dudes are awesome!!!

Here's the pics of the oil leak and the new engine. The new one is actually a 997 engine block with 996 parts on it. I guess it has a thicker intermediate shaft. I've heard a thicker shaft is better

 

Glad to hear customer service does still exist!

 

Wow, that's great news.

 

Wow, thats surprising. I had a RMS failure about 2 months out of warranty and Barrier didn't help much at all. It took a lot of calls to them and Porsche just to get them to cover 1/2 the parts involved. Now that I'm out of warranty I take my car elsewhere to get a better price and more accurate diagnostics. Mid-summer Barrier told me my right wheel bearing was going out. Turned out to just be due to the brake pads. Big difference between $1k wheel bearing replacement and couple hundred for new brake pads and install.

Anyways, glad they treated you right!

 

Great news Norm. Now keep that new engine clean!!!!!!!

 

Glad everything worked out.

 

Good for you man. They must be real slow over at Barrier to replace an engine that's 2 yr out of warranty. Maybe I should take mine 02 turbo over there to see if they're will give me a free oil change.

 

Barrier service was really good in my situation. I guess there was a good case that the engine may have been a problem from the start. Being that it was already beyond warranty, they did not have to do a thing. But they really went the extra mile to petition Porsche for a goodwill replacement.

That is what I call customer service! I expect it at businesses like Nordstrom and such, but usually not from auto dealers. So I was impressed that they helped me out. I would definitely bring the car back in for service at Barrier, and I would definitely buy my next Porsche from them.

 

Justin, Gary and Andrew at Barrier are very helpful all the time ! Excellent service !

 

I've bought three cars from them, and they'll have my business for the fourth. They've always taken care of me. Glad to hear more of the same.

 

You lucked out big time! I'll consider them in my next car purchase.

 

That is great news on your engine. I agree - the entire team in the service department is unsurpassed at Barrier. They have never let me down and have always met or exceeded my expectations. The same team has been there for years and they greet you by first name and even if you don't have an appointment, will take care of your problem right away. Barrier Porsche service is the excellent.

 

Barrier p-car service rocks. I have an 03 Carerra that was 1 year out of warranty this summer. On the yearly check-up, they found the RMS slightly seeping. Thinking that +1 year goodwill was more likely than a 2, 3, or 4 year ask (as it became a real leak), I asked Porsche to help out.

Barrier went to bat, and Porsche came back and covered the whole RMS replacement. Didn't need a new engine, but that would have been covered too. I was really surprised, as Porsche usually doesn't even cover slight seepage under warranty -- they want to wait for a leak.

My guess it was the turbo that I bought from them the year before that helped my case...

 

Sounds like they are much better now. My experience with them was about 4 years ago when they still were sharing that location with the Audi dealership.