Recently, I purchased a 2011 Panamera, but there was an issue after I picked up the vehicle with the tires. Initially, service informed me that I would be billed $1200 for replacement tires. Nonetheless, Salesman Bill Dechmeister and General Manager Evan Gemma did not hesitate to “right a wrong” as the initial tires should not have been on the car. They exemplified what it means to be professional and courteous to the customer. I really appreciate such great service especially in these times where often people forget about the servicing and making the customer happy, Kudos to Bill and Evan for a job well done! It is good to know that when you are spending your money, there are still dealerships out there that will go all out to satisfy their customers. So with that being said, they have a customer for life.....

Ron

 

Glad it worked out for you!

 

That just confirmed for me service and sales run as separate business units but in essence role up the same Sr mgmt chain. Glad it worked out. Post pix of the Pan.

 

Quote:

Originally Posted by RichS2010

Glad it worked out for you!

Thanks Rich, I see your very active on this site especially when it comes to the Panamera......lol its go though we need informative people like you around.....

Quote:

boochook That just confirmed for me service and sales run as separate business units but in essence role up the same Sr mgmt chain. Glad it worked out. Post pix of the Pan.

yes you are right, and I will post some pics soon, Im waiting for my wheels to be made, but here is my Panamera with my boys Lambo from Mobile addiction in Staten Island. Sorry about the camera (BB) poor picture---Enjoy

 

If your spending that kind of money, service Must be top notch IMO. Glad everything work out for you.

 

you are absolutely right, but like I said Bill from Jack Daniel's Porsche did the right thing, so in return he has my bunsiness for liife as long as he continues to do the fair and right thing for me as a customer

 

be careful, do not trust the sales person Bobby who I had, there was a slight black mark I saw and when I tried to clean it off there was a deeper scratch....it must have happened before delivery of my new porsche...I was told later that Bobby was aware but just had someone cover the scratch....ARE YOU KIDDING ME...I will never go back there again....he offered a better price but when you're spending 90-100k for your dream car I'd pay a few hundred or even a couple thousand dollars more for someone I could trust...

 

My guys name is bill, and he has already followed up with me 2 times to make sure I am happy with my purchase. I guess it like anything else u always get a bad apple or 2 in the bunch, safe to say it is a big dealership. It could be also he knows I want to be one of the first ones on the order list for a new 991.... Hilarious

 

awww that white Murcielago is soooo sexy

 

My experience is slight different, after they have learned that I shopped around and knew all the numbers, they stopped responding to me. Perhaps they will contact me when they can beat my best numbers but thought it was rude to just stop responding.
They also told a colleague to look at a different brand when he submitted his bid, which is the number I got from a different dealer, guess they didn't think he was porsche worthy.

 

That was my experience too.....