On September 5th I was driving my 2021 Taycan 4S on my way to the Gym at 4:15 am, at that time there hardly any traffic. As am merging on the 101 southbound at the nearest on ramp everything seemed ok, as am driving along at 60-65 mph, I came to a downhill and the car was gaining speed, I stepped on the brake pedal to slow it down and to my surprise the brake pedal went all the way down to the floor! I had no brakes and gaining speed, my first thought was if the brakes had failed I would either crash the car against the freeway sidewalks or try to find a place where I can crash without hurting other drivers, fortunately I kept on pressing the brake pedal and it built up some pressure to slow it down but not to stop it, I kept my cool, but I was shaking knowing that I had no brakes! ​​​​​after a few miles the car was slowing down and was able To get off the freeway and pulled into my gym’s parking lot that luckily has an uphill and it helped to slow it down to a complete stop. At this point there was no warnings or error on the dashboard until it came to a complete stop, the message read “PSM failure” and to visit the workshop, nothing about the brake failure that had just happened! And it was after 2 hours, the failure occurred at 4:15 am and that did not show up until 6:12 am. I went into my gym to calm myself down after this horrible experience and after an hour or so I went back to my car and that is when I saw the warning, after a while I called Porsche road assistance and left the car where it was because Porsche road assistance couldn’t send a tow truck quickly, I revived a call from the tow truck company at 9:00 am and met them at the location, I explained to the driver what had happened and as he drove the car out of the parking spot brake fluid started to spray,out of the driver side font caliper, and there was a poodle of brake fluid under the car. The car was taken to Westlake Porsche and was told later that the recalled brake lines had a total failure, they apologized profusely about what just happened to me and promised that it issue would be taken care of, the following day I had a trip planned and left the car at the dealership for further review. On my return, September 19th I placed a call to Porsche customer service and filed a complaint and was assigned a case number, they requested picture or any media I had for further review, on that first call the first thing out of the representative was , do you want us to buy the car back? Then proceeded to take the info from me, two day later I received a call from a lady based at the Atlanta office and was rather condescending, she asked me again about the incident and I expressed my concern and disappointment about this awful experience and how come Porsche hadn’t advised the 30,000+ Taycan owners that have been waiting for the parts to be available to stop driving the cars until parts were available and the potential of total failure ? No response to that, I express how dangerous it was to be in the position I was put in by the negligence of Porsche and why it would take to send out another letter warning them on the danger this faulty brake lines could potentially be​​​​​​, is Porsche waiting for someone to get hurt
? Or worse, died in an accident due to total failure of these faulty brake lines. At that point I was told by Melissa S. That my case would be reviewed within 3-5 business days and see what options they would have for me. Today Oct. 2nd I received a call from Melissa S. From Porsche corporate to tell me that they would not buy the car back and that the issue with the brake lines had been resolved, no apologies, no alternatives, nothing! I am extremely disappointed about how Porsche has handled this incident from the very beginning, by not having the recalled parts available for several months, by not warning us the 30,000+ Taycan owners that these faulty brake lines could potentially fail anytime without warning, the fact that I’d been calling my dealer to get updates on these parts and been told that they weren’t available yet but as soon as my car had them failed the parts appeared a couple of days later. I’ve been a loyal customer for 23+ years and spent millions on these vehicles to the tune of over 100+ Porsche purchases over the years, this clearly has showed me how much or how little a loyal customer like myself means to Porsche, I am attaching the pics I took of the warning messages I received, 2 hours later and the second one 5 hours later , after all the brake fluid had been dumped on the freeway and ground

 

Nothing new, I bought my 2024 Cross two months ago and had to sign and agreement that I knew the hazards of the brake line recall and within the month they had it fixed. My bigger problem is the charge recall for 220v and not having a fix. But the dealer did buy me a nice charger off of Amazon which works great but I like the smart charger that came with the car.