My Frustrating Ongoing Experience with Fabspeed
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Joined: Jul 2013
Posts: 88
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My Frustrating Ongoing Experience with Fabspeed
EDIT 9/6/2013: Fabspeed has fully resolved the situation to my satisfaction.
Hope this is an isolated incident. I really hated harassing David so much about one little order, and in the end I got the wrong order and now I have to harass him again.
8/16/2013
Emailed David@FabSpeed for Member Pricing.
8/19/2013
Received Pricing from David@FabSpeed
8/19/2013
Requested Shipped/Out-the-Door Price
8/19/2013
Received OTD Pricing from David@FabSpeed
8/20/2013
Requested Invoice for Payment; Provided Shipping Information
8/21/2013
Requested Invoice for Payment
8/21/2013
David@FabSpeed Promises to Send Invoice
8/22/2013
Requested Payment Method since Invoice Seems to be a lot of Trouble
8/22/2013
David@FabSpeed replies with CC or Paypal and to mention his name in the transaction detail so order can be expedited.
8/22/2013
Paid with Paypal, below is my exact transaction detail:
8/23/2013
Requested Order Acknowledgement
8/27/2013
Requested Order Acknowledgement
8/27/2013
David@FabSpeed promises tracking tomorrow; apologizes; cites personal matter as reason for delay
8/29/2013
Requested Order Status Update
8/29/2013
David@FabSpeed responds that he does not have my order information
8/29/2013
Order information provided, my frustration is noted
8/29/2013
Item is shipped out, it seems I was upgraded to overnight; very pleased, felt FabSpeed cared enough to do this for me.
8/30/2013
Received Package; immediately went to Home Depot to hunt for Reverse Torx sockets. Ended up paying $45 at specialty store. Amazon is $19 + free Amazon Prime 2 day shipping for me...
Came back from store. Took off my tips. Opened package. WRONG TIPS WERE SENT
Very upset....
very very very upset and frustrated....
Hope this is an isolated incident. I really hated harassing David so much about one little order, and in the end I got the wrong order and now I have to harass him again.
8/16/2013
Emailed David@FabSpeed for Member Pricing.
8/19/2013
Received Pricing from David@FabSpeed
8/19/2013
Requested Shipped/Out-the-Door Price
8/19/2013
Received OTD Pricing from David@FabSpeed
8/20/2013
Requested Invoice for Payment; Provided Shipping Information
8/21/2013
Requested Invoice for Payment
8/21/2013
David@FabSpeed Promises to Send Invoice
8/22/2013
Requested Payment Method since Invoice Seems to be a lot of Trouble
8/22/2013
David@FabSpeed replies with CC or Paypal and to mention his name in the transaction detail so order can be expedited.
8/22/2013
Paid with Paypal, below is my exact transaction detail:
Amount: $XXX.00 USD
Sent on: August 22, 2013
Subject line of your payment email: POLISHED Deluxe Quad Tips for Porsche 991 Carrera 3.4L (Base) Application w/ Shipping Included
Message in your payment email: Rep David Rossi-membership pricing received RE 6speedonline. I want this one: https://www.fabspeed.com/carrera_991_18.html. Please make sure everything is included for simple bolt on installation a base 991 Carrerra 3.4L.
Sent on: August 22, 2013
Subject line of your payment email: POLISHED Deluxe Quad Tips for Porsche 991 Carrera 3.4L (Base) Application w/ Shipping Included
Message in your payment email: Rep David Rossi-membership pricing received RE 6speedonline. I want this one: https://www.fabspeed.com/carrera_991_18.html. Please make sure everything is included for simple bolt on installation a base 991 Carrerra 3.4L.
Requested Order Acknowledgement
8/27/2013
Requested Order Acknowledgement
8/27/2013
David@FabSpeed promises tracking tomorrow; apologizes; cites personal matter as reason for delay
8/29/2013
Requested Order Status Update
8/29/2013
David@FabSpeed responds that he does not have my order information
8/29/2013
Order information provided, my frustration is noted
8/29/2013
Item is shipped out, it seems I was upgraded to overnight; very pleased, felt FabSpeed cared enough to do this for me.
8/30/2013
Received Package; immediately went to Home Depot to hunt for Reverse Torx sockets. Ended up paying $45 at specialty store. Amazon is $19 + free Amazon Prime 2 day shipping for me...
Came back from store. Took off my tips. Opened package. WRONG TIPS WERE SENT
Very upset....
very very very upset and frustrated....
Last edited by genpop3; Sep 7, 2013 at 02:40 AM.
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Joined: Jun 2011
Posts: 290
Rep Power: 26
My first and last experience with them would take too long to write about.
Long story short, it took THEM 3 months to acknowledge an issue, return the item and issue a credit to my credit card. This was after a delay in even receiving the item in the first place.
Most folks would have bashed them up and down on the boards, because they certainly deserved it. Maybe I should have, as it probably would have sped things up.
Your time-line sounds a lot like mine-terrible customer service and follow through. Sorry Fabspeed, you lost me as a customer.
Long story short, it took THEM 3 months to acknowledge an issue, return the item and issue a credit to my credit card. This was after a delay in even receiving the item in the first place.
Most folks would have bashed them up and down on the boards, because they certainly deserved it. Maybe I should have, as it probably would have sped things up.
Your time-line sounds a lot like mine-terrible customer service and follow through. Sorry Fabspeed, you lost me as a customer.
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Joined: Aug 2011
Posts: 75
From: Sydney
Rep Power: 18
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Joined: Mar 2012
Posts: 307
From: NJ
Rep Power: 92
Funny but I had a similar negative experience dealing with Fabspeed. They didn't return calls, couldn't remember my questions. I couldn't get straight answers. It's a shame because it seems they manufacture good products. They may need to work on customer service.
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Joined: Mar 2013
Posts: 323
From: New York
Rep Power: 28
Weird, although I didn't buy my exhaust from them I ended up emailing with them quite a bit... very helpful, and all emails were returned within hours. I hope you get that resolved, since I believe the prices and quality are great. Good luck!
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Joined: Jan 2010
Posts: 1,080
From: Split my time between Miami, Sanibel & Woodstock, VT
Rep Power: 77
I've done extensive biz with Wheels Boutique (they are way more than just wheels) and my experiences were excellent. They have great communications skills and are friendly, reasonable, and prompt. I highly recommend them.
Hi all,
First I apologize to everyone that has had a bad experience with me/us in the past. It's disheartening to say the least and I personally pride myself on great customer service as many members here can attest to, although I can see how that may not seem the case in this thread, I try to go above and beyond for every customer I deal with.
Johnson's (aoshichanX) tip issue is inexcusable. We shipped "S" tips when we should have shipped non-s, we have been talking via email and he will have the correct tips overnighted tuesday for delivery Wednesday. As to the initial issue with the poor communication, there was a misunderstanding between us about how the order was being placed, I should have been more clear and am taking full responsibility for that as well.
I appreciate everyone's candor in this thread. Like every company, we have things that need to be worked on and areas of the business that need to be improved. We are taking steps to ensure these issues aren't ongoing and that every customer walks away feeling good about their purchase.
First I apologize to everyone that has had a bad experience with me/us in the past. It's disheartening to say the least and I personally pride myself on great customer service as many members here can attest to, although I can see how that may not seem the case in this thread, I try to go above and beyond for every customer I deal with.
Johnson's (aoshichanX) tip issue is inexcusable. We shipped "S" tips when we should have shipped non-s, we have been talking via email and he will have the correct tips overnighted tuesday for delivery Wednesday. As to the initial issue with the poor communication, there was a misunderstanding between us about how the order was being placed, I should have been more clear and am taking full responsibility for that as well.
I appreciate everyone's candor in this thread. Like every company, we have things that need to be worked on and areas of the business that need to be improved. We are taking steps to ensure these issues aren't ongoing and that every customer walks away feeling good about their purchase.
Registered User
Joined: Apr 2008
Posts: 191
From: BAY AREA
Rep Power: 26
Hi all,
First I apologize to everyone that has had a bad experience with me/us in the past. It's disheartening to say the least and I personally pride myself on great customer service as many members here can attest to, although I can see how that may not seem the case in this thread, I try to go above and beyond for every customer I deal with.
Johnson's (aoshichanX) tip issue is inexcusable. We shipped "S" tips when we should have shipped non-s, we have been talking via email and he will have the correct tips overnighted tuesday for delivery Wednesday. As to the initial issue with the poor communication, there was a misunderstanding between us about how the order was being placed, I should have been more clear and am taking full responsibility for that as well.
I appreciate everyone's candor in this thread. Like every company, we have things that need to be worked on and areas of the business that need to be improved. We are taking steps to ensure these issues aren't ongoing and that every customer walks away feeling good about their purchase.
First I apologize to everyone that has had a bad experience with me/us in the past. It's disheartening to say the least and I personally pride myself on great customer service as many members here can attest to, although I can see how that may not seem the case in this thread, I try to go above and beyond for every customer I deal with.
Johnson's (aoshichanX) tip issue is inexcusable. We shipped "S" tips when we should have shipped non-s, we have been talking via email and he will have the correct tips overnighted tuesday for delivery Wednesday. As to the initial issue with the poor communication, there was a misunderstanding between us about how the order was being placed, I should have been more clear and am taking full responsibility for that as well.
I appreciate everyone's candor in this thread. Like every company, we have things that need to be worked on and areas of the business that need to be improved. We are taking steps to ensure these issues aren't ongoing and that every customer walks away feeling good about their purchase.
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Joined: Jan 2012
Posts: 859
From: Pacific NW
Rep Power: 78
Bad customer service is really awful - not just bad - in this market. That sucks.
Have to say though, that my Fabspeed mufflers are really, really well made and sound out of this world mated to my PSE primary muffler/xpipe.
(via 6SpeedOnline iOS)
Have to say though, that my Fabspeed mufflers are really, really well made and sound out of this world mated to my PSE primary muffler/xpipe.
(via 6SpeedOnline iOS)
