You are making many assumptions.

We don't have the specifics about what Nick's problems were. Nor do we have the specifics from the sponsor's point of view. The only information you have is what is posted by one side of the exchange thus far. And you have made the conclusion that the sponsor is at fault, and you want to out the company for making bad products or providing poor support from one side of the story.

Now THAT is strange.

If you look at these threads end up on every forum, one side is always bashed, the other side refuses to cooperate, and the issue is never resolved. If you really want to base purchase decisions from limited information, you can PM Nick for details. If Nick has factual information he would like to disclose, he is welcome to, as is the vendor. But my experience from trying to resolve these issues is that it is always best handled off the forum, and to use the forum and moderators when all other avenues are exhausted.

 

All I wanted was some advice. I did not come on here to slag the vendor off.

If I thought everyone was at risk I would have no fear in telling everyone the full facts, but in my eyes its not how you do things.

I stated enough facts to overcome an issue if it leads to that.

What I can say is it supposedly being sorted so I will leave it at that for now.

 

This is a joke, right? The sponsor sent him parts, which broke TWICE. They had a part break, sent him a new part, and ANOTHER, different, part of theirs broke. How is that NOT their fault? I didn't say post up a thread saying "XXX makes terrible parts and should be avoided at all costs". He could just post a "hey everyone, just FYI I had these parts and they broke twice. Company is sending me new parts and I will evaluate how these perform". Sounds pretty reasonable to me. I didn't say bash the company, in fact I said pretty close to the opposite

And I'm not sure what forums you're referring to. The ones I frequent have an issued raised and resolved. If not, the public pressure (and the moderators) help to pressure the vendor into making it right. Otherwise, people just do part reviews for everyones edification.

It honestly doesn't make a huge difference to me, I would just like to see more transparency as I believe it would help both owners and vendors.

 

Tough one..

One on hand, like bbywu said, I've seen numerous cases where a simple issue regardless of who's at fault escalates to the point where one party or another (or both) is completely trashed on a forum. For example, lets say in this case there was a misunderstanding in the communications, or there was a bad batch, or there was installation error, etc and this thread causes the vendor to lose business from people reading just the 'outing' post in this thread?

On the other hand, if no member speaks up about an issue and just gets issued a refund in private, countless others could also run into the same issue with potentially more serious consequences. If no one speaks up, how do members know if it's a serious/repeated issue or not? Are we to assume all vendors are responsible and have the moral fiber that would result in they themselves taking the part in question off the market in that case?

I see both points as having merit.

 

Beware of the "check is in the mail". I wouldn't remove the credit card challenge until the the money is in the bank.

 

Do EXACTLY as I did a while back. Search my started threads. Quit ****ing around....if you are serious about righting a wrong...get the info out there. Imo of course.

 

It is good that your will take your Money back..
It is ok that you dont INFORM the rest of us here about the defective product... remember next time that you will ask sth other members may answer your questions accordingly... (by looking what is better for their pocket and not telling you their true experience.)