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New lesson learned or why you shouldn't trust Carfax

Old Jan 22, 2013 | 07:52 PM
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New lesson learned or why you shouldn't trust Carfax

Bought my 2009 C4S early in December. The Carfax report said that the factory warranty is good through Oct 2013.
Brought the car to the dealer today to get some (warranty) repairs done. Turns out the warranty expired early this month :-(

Even though the car was originally sold to the first owner in Oct 2009, the Porsche dealer had registered it (probably as a demo model) in Jan 2009.

Yes, I should have checked with Porsche before I bought the car, but - well - I didn't, the dates on the Carfax report made perfect sense. So if you're looking to buy a car with remaining warranty, call 1-800-PORSCHE with the VIN in hand to know how much warranty is really still on the clock.
 
Old Jan 22, 2013 | 08:00 PM
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Did your dealer help you out in this situation. They should be able to request Goodwill assistance since you are so recently out of warranty. It can't hurt to ask at least. Good luck!
 
Old Jan 22, 2013 | 08:00 PM
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Sorry to hear that.

I triple checked this with the Dealer before I purchased.

I am just curious, what made you think Carfax first owner date would match the CPO in service date? I am shocked the dealer did not go over this with you. Maybe they will make an exception, it should be on your paperwork as well, did you get the CPO paperwork?
 
Old Jan 22, 2013 | 08:07 PM
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@bensonJ: Yes, Porsche will pick up 85% of the bill as courtesy, but of course that's for the last time
@Carnut: Well, I trusted Carfax, they had Oct 2013 as the expiration date for the warranty. I bough the car at a 3rd party dealer, so no dice here

Anyone knows a good extended warranty?
 
Old Jan 23, 2013 | 05:45 AM
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that sux!!!!!
I'd try to get some relief from Carfax or SOMEONE, good luck
 
Old Jan 23, 2013 | 06:55 AM
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I did not realize Carfax told you when the CPO ended? How would they get that information?

I have to ask again because I just went through this (Bought my car 3 weeks ago), did the dealer go through it with you and did you not get the Folder with all the CPO paperwork in it?

I am only asking because it is my opinion that you bashing the wrong company, to blame Carfax for your CPO expiration date not being clear when you bought your car to me is ridiculous.

Just my 2 cents
 
Old Jan 23, 2013 | 07:02 AM
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Originally Posted by Rotes
that sux!!!!!
I'd try to get some relief from Carfax or SOMEONE, good luck
I am not trying to be an a$$, but what did Carfax do wrong? I just checked a few Carfax reports, they do NOT report In Service Date, they do report First Owner, the 2 are not the same.

It is the Dealers fault if they did not go over this.

It sucks either way, but I can not for the life of me understand blaming Carfax.
 
Old Jan 23, 2013 | 07:40 AM
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Originally Posted by Carnut12
I am not trying to be an a$$, but what did Carfax do wrong? I just checked a few Carfax reports, they do NOT report In Service Date, they do report First Owner, the 2 are not the same.

It is the Dealers fault if they did not go over this.

It sucks either way, but I can not for the life of me understand blaming Carfax.
I don't think you're being an *** at all, no worries....
I just thought, from the way OP explained it, that they were responsible is all.....
must have misunderstood
 
Old Jan 23, 2013 | 07:47 AM
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Originally Posted by Rotes
I don't think you're being an *** at all, no worries....
I just thought, from the way OP explained it, that they were responsible is all.....
must have misunderstood
No, all I am saying is, please check with Porsche how much is really left on your warranty before you buy a used car.
What's wrong with that?
 

Last edited by Hatzenbach; Jan 23, 2013 at 07:59 AM.
Old Jan 23, 2013 | 12:10 PM
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Originally Posted by Hatzenbach
No, all I am saying is, please check with Porsche how much is really left on your warranty before you buy a used car.
What's wrong with that?
nothing at all, I was confused, sorry
 
Old Jan 23, 2013 | 02:59 PM
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Carfax isn't really very good. I would only trust what it does show - not that nothing else happened. I had a 2010 VW T-Reg diesel. With 219 miles on the odo two tourists blew through a red light in a rental car and t-boned me. I spun over 365 degrees, airbags deployed, fuel pump shut-off blew, seatbelt locking charges blew, the truck was toast. Police were called. Tickets issued. Tow truck called. My insurance company and the rental company's insurance company involved. There was even a court date I had to attend. Repair estimate was roughly $21,000 - unibody/frame was bent. Rental's insurance wouldn't total it out b/c of the 219 miles. I had the VW dealer replace the fuel pump shutoff ($500 btw - can't be reset), limped it to a Land Rover dealer and traded it in there without fixing it. Carfax shows an accident. Nothing else. I Google the VIN every once in a while. It's since bounced around to a couple shady used car lots - now fixed. They claim it was a minor bumper tap when I mentioned the Carfax. Last time I saw the truck it had 10,000+ miles and was being offered as a one owner car by a BMW/Mini dealer in the burbs. Can't even trust an established new car dealer! I was going to turn them into the IL A.G. but soon forgot about it.

BUT - AutoCheck which eBay uses (it was on eBay a couple times also) did note that unibody/frame damage was discovered when it went thru auction.
 

Last edited by mb230s; Jan 23, 2013 at 03:01 PM.
Old Jan 23, 2013 | 06:25 PM
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I agree none of the Carfax or the other ones tell the full story.

At least they are picking up 85%
 
Old Jan 24, 2013 | 12:43 PM
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To me, Carfax is mostly a source of additional questions to ask, not really a definitive answer in any way . . . one very limited tool out of a box of many (PPI, DME, extended driving test, maintenance docs, survey of likely dealer for missing maintenance docs, personal inspection at known tell-tale spots, AutoCheck, etc.). Certainly they indicate *part* of the story, but not 85% in my experience.
 
Old Jan 24, 2013 | 12:57 PM
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Originally Posted by JustinCase
To me, Carfax is mostly a source of additional questions to ask, not really a definitive answer in any way . . . one very limited tool out of a box of many (PPI, DME, extended driving test, maintenance docs, survey of likely dealer for missing maintenance docs, personal inspection at known tell-tale spots, AutoCheck, etc.). Certainly they indicate *part* of the story, but not 85% in my experience.
FYI 85% was referencing the dealer is picking up 85% of the cost, had nothing to do with Carfax.
 
Old Jan 24, 2013 | 01:41 PM
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Originally Posted by Carnut12
Sorry to hear that.

I triple checked this with the Dealer before I purchased.

I am just curious, what made you think Carfax first owner date would match the CPO in service date? I am shocked the dealer did not go over this with you. Maybe they will make an exception, it should be on your paperwork as well, did you get the CPO paperwork?
The OP didn't state that Carfax said anything about a CPO warranty. He said the original factory warranty. The original dealer most likely "punched" the car before it was actually sold to the original owner. The warranty period starts when the car is "punched" by the dealer, not when first sold. "Punching" a car is not that unusual. Dealers will do that to collect trunk money if available on a car, or to get a new allocation, or sometimes other reasons. Usually, the original dealer will disclose that to the original buyer.

Sounds like the OP did not buy this car from a Porsche franchised dealer, so they probably didn't even know when the warranty expired. Regarding Carfax, they are basically worthless.
 

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