It's great to have you on board here Carsen. I'll be coming up from COlumbus in the next few months for my annual service and hope to meet you.

BTW> If I can be of any assist on getting some AM focused activities off the ground, by all means let me know! Perhaps something like an AM spring drive up in N. Ga, etc. We could actually consider piggybacking on some of the Lotus events (Lotus Ltd Southeast club has monthly mountain drives).

Chris

 

Now that is a great answer highlighting the facts and issues and stepping in to resolve the issue while making the customer feel relaxed about future interactions.

 

Thanks for the info; did not know Nick was no longer there (that actually explains some other questions). The only person that has contacted me is Krystal via email.

I'll reintroduce myself when I bring the car in for the panel next week.

 

Yea. I'm not there yet. We'll see how it goes.

 

Top job atlvantage. I made a note for when I want to pick up an AMG Aston in the future.

It's response and turnaround like that that makes customers go the extra mile it may take to get to a good dealer experience.

FF

 

FF, thanks, I appreciate it. I would be honored to help you and anyone else on the forum. And rscultho, we will take good care of you. We have the right people in the right places now. We are not capable of being perfect in all we do. But we ARE able to correct our mistakes and we appreciate the opportunity to do so.

 

Atlvantage, thanks for stepping up for this. I know we all appreciate the veil of anonymity we have on the internet, and being brought into the open can take that away. So thanks for getting involved and helping out!

 

I am expecting to take my car in today to get the leather panel installed. I am *not* the kind of person that expects or wants a red carpet, and I know no person or business is perfect. I do desire and (most of the time expect) nominal competence. I can deal with the rest.

I appreciate the comments made on the forum. We will see if the statements made are followed through with action. Action is what builds a dealer's reputation.

It's often said that what differentiates a business is its service and the inventive and innovative ways it is offered.

Will I see any inventive or innovative customer service today?

 

I don't think anyone here can blame you for being upset! Whether you were put off intentionally or your situation fell through the cracks, the end result was the company didn't deliver on its promise to you. Hopefully all gets rectified!

 

Oddly I am not extremely torqued over this. I mean, after 5 months? Actually I thought I would have to take care of this myself and had reconciled myself to that point.

I just find it interesting that some of you guys are ready to pledge fealty based on some comments on a message board.

I commend this person for coming forward and at least making these claims. But we all know that saying something and following through can be two completely different things.

I'll certainly give them the opportunity to follow through.

 

C'mon Rodney, they haven't been holding your kidney hostage for five months, just a delay in getting an instrument binnacle replaced because of shrinkage, you've still had full use of the car.

People, and companies they run, are only human, sometimes mistakes are made, things overlooked, etc.

You should an Italian motorcycle if you want to see REALLY poor customer service.

At the end of the day no children or small animal's were harmed, the part is waiting to be installed and it really isn't that big a deal.

 

Which is why I said I wasn't overly torqued.

I have the new leather piece now. Everything went fine. There was a slight tension in the air. I'll be taking them up on a free detailing appt when I have the time.

Hey...when it comes to my Aston? I would sacrifice *your* Kidney if need be...