997 Turbo / GT2 2006–2012 Turbo discussion on the 997 model Porsche 911 Twin Turbo.
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Dealer Customer Service

Old Dec 1, 2010 | 10:32 PM
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Dealer Customer Service

So im in the market for a SACHS Stage 2.5 Clutch for my '07 Turbo. I have called 4 Dealers (Reeves, Bert Smith, & Suncoast) and 4th is a Ferrari Dealership thats work on Porsche's in Palm Harbor. I have called, & left messages @ all 3 Porsche Dealerships and No-Call Backs 4 Days later. I called the Ferrari Dealer actually spoke to a LIVE Person but even they haven't called back. SO whats the deal? Are they to too/too busy for a clutch swap that might run several thousand dollars? I just dont get it! Customer Service these days truly SUCK!

Sorry for the RANT, but its ridiculous. I dont even know if its worth calling again. I have called the P-Dealers twice to three times and still No answer back....
 
Old Dec 1, 2010 | 11:22 PM
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Call Porsche of Livermore in Northern Cal. They will price match and they pic up the phone. Erin in parts is very good 925-254-4947. Just ordered rotors and pads yesterday. Erin has always given me top notch customer service.
 
Old Dec 2, 2010 | 05:59 AM
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Originally Posted by M3 S3-R
Call Porsche of Livermore in Northern Cal. They will price match and they pic up the phone. Erin in parts is very good 925-254-4947. Just ordered rotors and pads yesterday. Erin has always given me top notch customer service.
Great source for parts and CS...but they won't be able to help him on the install.
 
Old Dec 2, 2010 | 10:26 AM
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forget dealers, go to a reputable porsche experienced inde.
 
Old Dec 2, 2010 | 11:36 AM
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how much are you guys paying for clutch install these days with a Stage II.5?
 
Old Dec 2, 2010 | 01:16 PM
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I got a price today finally. $900 Labor, they want $2195 for a Stage 2 & $2395 for a Stage 3. Seems high. I swore I say a Stage 2.5 for like $1500 on the Sachs site.

Any insight from anybody who has gone down this road would be much appreciated.
 
Old Dec 2, 2010 | 02:09 PM
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900 labour sounds pretty good. I think you're right about the stage 2.5 price...check the AWE website.
 
Old Dec 2, 2010 | 02:11 PM
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I just looked on AWE's website and it looks like they're having a sale on the Stage II.5 at $1378. Hopefully Mrs. Bogg will stuff one in my Xmas stocking.
 
Old Dec 2, 2010 | 02:13 PM
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I agree, $900 labor is a good price.
 
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