Cayenne warranty extended for coils
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Joined: Jan 2014
Posts: 8
From: Central Valley CA
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I have 2004 Cayenne with 67k miles. Had exactly same symptoms as described on this thread. So I took my vehicle to Park Place dealer in Dallas. Spent 2 hours there. They accepted the vehicle for warranty replacement of coils and took to their service shop, inspected, opened the coils, etc. Then service advisor came to me to explain that original coils are not covered. Only if the coils were replaced sometime by Porsche and I paid for it, then Porsche extended warranty on it to 100k miles. Since my coils were never replaced, I do not qualify for the warranty replacement. Please see attached their basis for this denial which explains Limited Extended Warranty for the coils. The verbage is kind of ambiguous and can be interpreted either way. Does someone has a document that clearly says original coils are covered to 100k miles? Thank you. Your help is highly appreciated.
Dealer confirmed that my coils are bad causing check engine light and rough running. And the coils will cost me almost $500.
Dealer confirmed that my coils are bad causing check engine light and rough running. And the coils will cost me almost $500.
Sorry for the dead-thread bump, but I'm at 97K and dealer says that my vehicle (new to me in January) shows that they were "already" replaced once under warranty. My PIG is stuttering and running rough and I suspect the coils/plugs...
Anyone know if I can go in before the 100k limit and get them replaced again?? Is that how this letter reads?
Anyone able to get the dealer to honor the 100k extension? Any advice would be greatly appreciated!
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Joined: Nov 2010
Posts: 18
From: Texas
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in my experience, if there isnt a CEL related to bad coils, the dealership wont touch it. I got a CEL and directed the SA to write/note the CEL numbers that they retrieve in the invoice and also write that Coils are cracked/bad etc.. I still have to pay for the repair, gathered all info and called Porsche NA and asked if i can file a claim (refund).. process took about 3 months, and i got the refund/check
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