I totally agree, I have zero patience. Sometime it does not work out or meet ones expectations, unless you can prove something 100% you should move on

Christian

 

Thread has now gone full circle...

Q: why do people fail to disclose 'tuner issues'?

A: See Vivid/ kcphuah "never-ending spat with the gang chiming in"

 

easy to say when it's not your money. Something went wrong with KCpuahs kit and finding out where it happened is good to see where the responsibility lies. User, Tuner, installer, those are the three possibilities. Rule two out and the responsible one is left.

Frankly, if you are stating that buyer beware as tuner has no responsibility, then maybe no one should be buying kits. I don't think any tuner wants to give this impression do they?

In any case, comments like yours can serve to drive away potential customers because you give people the impression that if shizzle hits the fan, tough cookies,

 

lol, so true. when KCpuah has his issues checked, I am sure we'll hear more and we'll know where the fault was. But until then maybe vivid should have just purchased the kit back at a reduced cost and all this could have been avoided, or at least swept under a rug...But none of us know enough to say for sure, except for KC and vivid and whomever worked on and is working on KC's car now.

 

ard,
if someone decides to post something in a public forum, then the gang has the right to chime in. If it was something Ken didn't not want to hear about , he wouldn't have asked for our advise.I want to say so much more about that situation, but because I know Dan and I know Ken i will not post any thing negative to wards either of them. I know why the kit didn't work and truth be told at this point its irrelevant. I do agree with you, that thread is the reason I wouldn't post any problems with a tuner.

Don't get me wrong,I know what your trying to say , and thats why if i ever have an issue with someone, i will deal with it one on one.

 

I agree with this and it is NOT a hijack, however...I followed that thread from day one as many did...because if it was the owners fault, I would want to know what NOT to do, if it was the installers fault, I would want to know that too, and if it was the tuners fault, I would want to know that too... a lot of us dedicated hours of our lives following that thread, we don't deserve to know what happened? If someone is going to post something of that magnitude. he should be willing to post the results too. Just my .02...

 

the other thing is customers change there minds on mods like the wind changes. (at least me) xyz new kit just comes along and maybe the old kit now has problems. I would not want to sell these kits and not install them. I am seeing why kevin would not sell me a 3-a kit unless he installed it. that cost him a sale but i understand.

 

true, but the 3a kit is a high horsepower kit (640 + whp) and too many things can go wrong at those hp levels, but not a basic kit, ie. turbos, fpr, dv's, tune, a good porsche mechanic can install without problems. I took my car to my porsche dealer and they did the work with no problems.

 

I think a lot of people are mixing tuners and vendor's. There is a BIG difference between a tuner and a vendor who sells kits off the shelf.

 

Quoted below

 

Christian, I agree with a lot of what you said. However, in sales, ultimately the customer has to be happy with his product. If he is not, then you need to work out issues and come to a mutually agreeable solution to both parties. I by no means think that a tuner is 100% responsible as there are risks whenever you up horsepower on any car. I just think that both parties need to be flexible. If the buyer is not happy for whatever reason, then they need to work out a buy back at a slight loss to both parties, imo

edited to add, that even though this thread has degraded into a continuation of another thread, I am sure that every tuner out there has had an unhappy or unsatisfied customer. I definitely, do not thinnk this should be a crusade against tuners, after all in the end they are the ones making us put a smile on our faces. Maybe more knowledge on the customers part and more involvement during the install is warranted when not done by the tuner himself.

 

Your correct, but your missing one rather large point, the installer.Lets just say for arguments sake that the installing made the mistake, why should the "tuner" eat any cost? Unless the tuner is the installer.Other then giving support what else could the vendor do? This is like purchasing a new head unit for your car, then in turn you pay someone to install it and in the process they dead short the radio and you go back to where you bought it and expect a refund...Where and who should be responsible for this scenario?

 

agreed and by no means should the intsaller not be held accountable. Often it is a $2 part that the installer did not replace, that causes big problems. Check valves, 993t o-ring etc. I had a few of those issues, and they were sorted out before any damage could have occured but it could have turned out much different.

 

Its so funny you brought this up, I recall back in 1992 I was one of the first to put on a Supercharger on a 5.0L Mustang.I had a Paxton Kit, the installer forgot to put a check valve on ,lets just say it took months to get the car to work.I took this as lesson learned.

 

this only means that the tuner and the installer have to be knowledgeable enough to compensate for our ignorance